Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Love it so much I had to get another one for work
on June 10, 2023
Posted by: AprilT488
from Houston, TX
[This review was collected as part of a promotion.] I fell in love with my first vertuo next a couple months ago and I can’t drink any other coffee anymore so I had to get a second one to have at work. Got the limited edition all matte black one and it’s gorgeous. The coffee is so frothy and creamy my coworkers think it’s a cappuccino
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect compact size
on June 12, 2023
Posted by: TLM
from Conroe, TX
[This review was collected as part of a promotion.] I needed a machine that took up less space than my Vertuo Next. This one delivered. Works great and my coffees taste exactly the same. Would definitely recommend. Also love the wide range of colors available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love the Footprint, but it's no Vertuo Plus
on June 12, 2023
Posted by: JW
from Texas
[This review was collected as part of a promotion.] I have an older VertuoPlus machine that I like, but wanted to treat myself to a smaller and newer model. The only thing I love about the Pop is the small size, and in some ways that's an inconvenience when I want to use my travel mug, it barely fits under the machine. It's a great starter machine for someone that is new to nespresso or want/need a smaller machine for space.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 13, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We've found it best to place the VertuoPop Plus machine atop our Capsule Drawer dispenser to help accommodate a larger mug under the spout, such as a travel mug as you mentioned. Should you have any further questions or concerns, please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week for your service and support. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect!
on June 14, 2023
Posted by: Bellifiore
from Atlanta
[This review was collected as part of a promotion.] I love love love this. It's small so it's not overwhelming on the counter. Love the blue color. The coffee is A-Mazing!! You won't regret buying the baby.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking Base but Great Customer Service
on June 15, 2023
Posted by: oliveice
from Boston, MA
I got this machine a year ago as a gift. it was running smoothly the past year until a month ago. It started to leak coffee out of the base when it WAS NOT brewing. When it was brewing there would be no leakage. Looking online it seems like this is a common problem amongst customers of the Vertuo Next. But, when I called about the problem customer service was great and offered a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. We understand your frustration, and are glad to hear that you've received a replacement. . We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent coffee
on June 15, 2023
Posted by: Facundo
from Miami, FL
[This review was collected as part of a promotion.] I bought my machine just 3 weeks ago and me and my wife cant stop buying coffee’s to try
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on June 16, 2023
Posted by: Luv My Nespresso
from Rodeo, CA
[This review was collected as part of a promotion.] I really love Nespresso. This is my 2nd Nespresso Vertuo coffee maker. My first one is superior to this one but it was malfunctioning and this is why I purchased this one. (All I could afford)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better crema than previous models, more compact
on June 17, 2023
Posted by: Tiana12
from Los Angeles
[This review was collected as part of a promotion.] Really loved my.purchase and so happy I decided to upgrade!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA