Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Too many problems
on July 19, 2022
Posted by: Stephcat87
from New Jersey
I have the original vertuoline and the updated one, and I bought this one to travel with. The second time I brought it on a trip, it didn’t work. I learned to turn it over completely, clean the spinny, spiky thing, and then turn it back over. It worked! But it always goes back to not working. Also, this isn’t really…..”small.” It’s still a big countertop footprint. I wish they made a tiny one like they did with the original nespresso line. I love my other nespresso products, but this one misses the mark. Cannot believe how many people posted that this product doesn’t work. Stop selling it!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 20, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via, our toll-free number 1-800-562-1465. We also offer other compact espresso machines that are good for traveling. If you decide to invest in one of our more compact machines, please don’t hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The gift that keeps on breaking
on July 26, 2022
Posted by: Dmurph85
from Wantagh, NY
Received original machine for XMAS (21). Would not even turn on after a few months. Received replacement on 6/4. Machine stopped brewing last Friday (7/22) after I received my order of pods. Powers on and starts up like it’s going to brew and doesn’t. SMH. Hopefully I am able to return. Good thing I kept my Keurig!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on September 18, 2022
Posted by: LC509
from Spokane, WA
The price tag on this makes you think you’re getting something high quality when it is in fact the opposite. It will make consistent coffee for 3-6 months before becoming a giant pain in your routine. It needs to be descaled constantly. Sometimes after just one cup of coffee since the last time you descaled it. Due to there only being 1 button on the machine, the descaling and cleaning process is very confusing and can often be incredibly frustrating. Do not buy this model unless you’d like it to join mine in the dumpster in 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 19, 2022
Thank you for your review. We are dismayed to learn that the Vertuo Next machine has not met your expectations. If you would like to speak with our Machine Experts regarding your Vertuo Next, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting information can be found on Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 19, 2022
Posted by: J
from Buffalo, NY
Stopped working after not even a year just says error when trying to make coffee. Also gets a lot of coffee in the pod compartment when trying to clean it out it’s very messy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good in theory
on November 28, 2022
Posted by: Cindimams
from New Jersey
I bought this machine in March 2021. Excellent in theory- the design, the size, and the coffee options. Also has an app that lets you know when to maintain it. Unfortunately it’s no longer working and I’m out of my warranty. I would choose another machine. I have the mini (original) and it’s a workhorse and I take it on vacation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not buy this again
on March 19, 2023
Posted by: MNcoffee
from Plymouth, mn
[This review was collected as part of a promotion.] We had a Nespresso pixie for 6 years without an problem.
Within 6 months we are on our second Vertuo Next and still having problem with it at times.
My neighbor informed us that he had 2 Next within a month and finally decided to go with a Vertuo Plus. Others in our neighborhood is advising to stay away from this model. My son had the same machine and had to replace it with a Evoluo.
My neighbor informed us that he had 2 Next within a month and finally decided to go with a Vertuo Plus. Others in our neighborhood is advising to stay away from this model. My son had the same machine and had to replace it with a Evoluo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Hello, and thank you for your review. We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, HATE the machine
on April 4, 2023
Posted by: Michael Bolton and Samir
Same as everyone else, the coffee and Vertuo Next is great until it drives you so insane you want to reenact the scene from Office Space and smash the machine in a field with a baseball bat. Don't buy if caffeine withdrawal and orange blinking lights raises your blood pressure.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 8, 2023
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cute but poorly constructed
on May 10, 2023
Posted by: KenAlan
from Redlands, CA
My machine started leaking after 2 weeks. Will be returning it and putting the 7-year-old machine back into service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 12, 2023
Thank you for your review. We’re deeply committed to customer satisfaction at Nespresso and want to ensure this is resolved for you. Nespresso machines are covered under warranty for at least one year after purchase. Please call us at 1-800-562-1465 and a machine expert will be happy to assist.
Written by a customer while visiting Nespresso USA