Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Good size for limited space
on May 3, 2023
Posted by: Pippi
from VA
[This review was collected as part of a promotion.] I bought it for my office. I think coffee tastes better if freshly brewed in a ceramic mug compared to coffee in a metal travel mug. But I do not like that the capsule holder seems flimsy and one has to use excess strength to close the capsule head, essentially you have to use both hands to close it. Therefore I take off one star.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Small but mighty
on May 3, 2023
Posted by: Coffe Momz
from CT
[This review was collected as part of a promotion.] We are enjoying this machine. I just wish the water container held more volume
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Looks great, but a bit short
on May 6, 2023
Posted by: JimO
from Green Cove Springs, FL
[This review was collected as part of a promotion.] We typically like to have our coffee in a mug that is a bit larger especially when using Nespresso because it froths the coffee at the end of the brewing cycle we need something bigger than 7.7 oz. We also add creamer before we start brewing. This machine is a bit short for most of our coffee mugs, even with the cup stand removed. Nice to see some other colors. If this were about an inch taller, it would get 5 stars.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Support, May 8, 2023
Thank you for your review. We're happy to learn you're enjoying your Nespresso VertuoPop Plus machine. Please keep in mind the Alto 12oz. capsules that are compatible with this model are available if you are interested in a larger serving size. To accommodate a larger mug under the spout we suggest using the capsule drawer and placing the machine on top. Should you come across any issue or concern Nespresso provides lifetime troubleshooting support and the machine has a one-year warranty. We are available 24 hours a day, seven days a week for your service and support, at 1-800-562-1465, so you may call anytime at your earliest convenience. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love our new Vertuo Pop Plus
on May 7, 2023
Posted by: SteveC
from Southlake, Texas
[This review was collected as part of a promotion.] This is our second Vertuo machine and we love our Nespresso so much we got this new Pop Plus for travel ! It is smaller and lighter and will be going with us on trips. Uses the same pods and works great - yummmm , great coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too loud
on May 8, 2023
Posted by: MK10
from Broomfield, CO
[This review was collected as part of a promotion.] We much prefer our Vertuo Plus over the Vertuo Next. The footprint was similar in size so the next wasn’t much smaller if at all and was way too loud. We returned it and will purchas another Vertuo Plus. Returning was very easy, thank you Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 9, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks!
on May 10, 2023
Posted by: Tanya
After using for a year, the machine started to leak on the bottom. There is a puddle of water under the machine if the water storage tank has any water in it. Kind of annoying to have to clean water up every time you want to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 11, 2023
Thanks for your additional review, Tanya. As mentioned, a machine expert is available 24/7 to troubleshoot over the phone and come to a resolution. Please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee maker
on May 12, 2023
Posted by: Cel47
from Atlanta
[This review was collected as part of a promotion.] I bought this to replace my old nespresso machine. It’s much quieter. The only thing is when I put in a pod, it sometimes doesn’t know it’s there and I have to pull the lever back to start and redo it. It makes amazing coffee.
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We’re thrilled to learn you’re enjoying your new Vertuo Pop+ Deluxe. To fit taller mugs under the spout, you may remove the cup support. We also recommend sitting your machine on top of our Capsule Drawer to give your machine height and to conveniently store your Nespresso capsules. You can find the Capsule Drawer on our website under Accessories.
Should you require any assistance with your Vertuo Pop+ Deluxe, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 7 days a week between 8am – 10pm. Thank you and enjoy your Nespresso moments!
Should you require any assistance with your Vertuo Pop+ Deluxe, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 7 days a week between 8am – 10pm. Thank you and enjoy your Nespresso moments!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes a great cup of coffee!
on May 16, 2023
Posted by: claubarajas
from New York
[This review was collected as part of a promotion.] I got this as a gift because I’m a huge coffee lover and I couldn’t be happier. It makes a really good cup of drip and espresso- the froth on all of the coffee is light but great. Would recommend d if you’re a coffee connoisseur and want a great cup on the go.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA