Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Love it but
on December 29, 2022
Posted by: Jmd66
from Mi
I bought this one about a year ago and it just stopped working? I love it so much I just bought a brand new one.Hope this lasts longer or I won’t be buying a third one???❤️🤮
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine has not met your expectations. If you have any questions, or would like assistance via our Video Concierge service, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good Looking. Great coffee.
on January 2, 2023
Posted by: BebeAntarctica
from Laguna Niguel, California
[This review was collected as part of a promotion.] I bought this as a gift where I spend a lot of time. I wanted good coffee & they liked mine at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissapointed
on January 13, 2023
Posted by: Liz
from Southern California
I bought this because I wanted a larger cup of coffee and thought I would also have a greater variety of coffees from which to choose. Thankfully, I held on to my original Nespresso machine because I am not impressed with this machine (Vertuo Next). It's very loud, and I don't like having to move the handle at the top to open the machine lid in order to put the coffee pod in, and then press and hold it down the lid to move the handle again to lock it. If it's not locked properly, the coffee does not brew. I probably should have purchased the Vertuo Plus which is automatic. I just didn't realize the difference until I used it the first time. It also is not made as well as my original machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 17, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We are available for your service and support at 800-562-1465, should you experience any issue or concern with the VertuoNext. Please call at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee EVER
on January 16, 2023
Posted by: Kiki149
from Castle Rock, CO
[This review was collected as part of a promotion.] I had a Keurig for YEARS and wasn't totally satisfied with the coffee it was making. We went on vacation and they hotel had Nespresso machines - I was hooked ... As soon as I came home I got a Nespresso and have LOVED it ever since. For coffee lovers this is a MUST!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great machine, First 2 Arrived broken
on January 20, 2023
Posted by: hemi
from Syracuse NY
[This review was collected as part of a promotion.] love the machine and the ease of use. Reason i have to take a star off was that it took our third delivery of the machine, to get one that ACTUALLY WORKED. And, they couldn't even replace it with the color that was originally ordered (even though i could rebuy it on the website no problem. If this did not happen, it would be 5 stars
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, January 21, 2023
Thank you for your review. Customer satisfaction is our highest priority. If you are not 100% satisfied with your machine, please give us a call and we can assist you, 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee
on January 21, 2023
Posted by: Eric S
from Denver
[This review was collected as part of a promotion.] Excellent coffee, excellent service, excellent experience
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new best friend!!
on January 21, 2023
Posted by: Kat
from El Paso, Texas
[This review was collected as part of a promotion.] Love love love this Nespresso machine!! It is my new best friend, the first thing I go to in the morning!! The truly perfect cup of coffee!! So so happy!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Bought for iced coffee!
on January 22, 2023
Posted by: Brit
from Minnesota
[This review was collected as part of a promotion.] Bought this about a month ago and it makes very good iced coffee! I usually never make coffee at home but now I do all the time! I looked on the nespresso website for recipes as well!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA