Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Faulty
on April 12, 2022
Posted by: Mad12345
from Charlotte, NC
I’ve had this machine for awhile now and have multiple issues. It leaks from under the machines like a puddle of water and water pours out the spout after I open after making a coffee. Also pretty much every morning I go to turn it on and wait for it to warm up and it gets to a certain point makes a clicking sound and flashes orange so then I have to unplug and wait it’s such a pain. I clean it regularly and have descaled it twice after having for a little over a year. So it’s obviously just a faulty product and you can tell by the other reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 13, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont Even Bother!!
on May 27, 2022
Posted by: Zona71
from Tucson AZ
After 3 years, initial vertuo plus machine broke down so I was advised to try this machine. Within a month, it stopped working and would not even turn on. Called to order a replacement machine and they sent a new machine. Within 3-4wks, the replacement machine also stopped turning on altogether! Luckily, the Nespresso rep was able to help out and recommend the evoluo so that it what I am waiting on now.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it when it worked
on June 22, 2022
Posted by: Anna
from Philadelphia, PA
I bought this machine and almost immediately had problems. It would stop working at least twice a week, and I wound up returning it within a month because it just completely stopped functioning. The machine wouldn't pull water from the tank and would constantly have problems.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
This machine also is noisy and very clunky. Would it pull a nice shot of espresso? Absolutely. But the amount of work I would go through fixing this machine was not worth it (especially for the price). I am probably going to buy the Vertuo Plus in hopes of a better experience! The Next just seems to have too many mechanical issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 23, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine before it stops working
on June 24, 2022
Posted by: Kirsten
from Boston, MA
I used to love this machine! But after a year & a half it stopped working. I spent over an hour video chatting with an employee and clean it weekly. However, something is wrong with the sensors and it takes me forever to try to get a single cup of coffee. Honestly it makes me so mad every morning that it doesn’t work it’s not worth the hassle. I’d prefer a drip coffee machine at this point since at least that would work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
Thank you for your review, Kirsten. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you that your comments will be sent to the appropriate team for review.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd machine, broke again
on July 3, 2022
Posted by: megsanna
from Philadelphia
Coffee is great however this machine is terrible. This is the second machine we got after the replacement since the first one broke and now this machine broke again. Completely unreliable and don’t recommend. It’s also hard to lock the lever in place
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 5, 2022
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Next machine. We are happy to learn you were able to speak with a Machine Specialist and had received a replacement machine through your machines one-year warranty, however, we recommend calling again to speak with our Machine Specialist, they may be able to offer some other options that work for you, through our Assistance Service Program. Please don’t hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Saddest Machine Ever
on July 13, 2022
Posted by: Jess1010
from Boston, MA
I got this machine as a wedding gift after using it at a friends house and thinking it was awesome. Within the first couple days I noticed it leaking coffee at the bottom but didn't think too much of it. We kept this machine clean and maybe brewed 1-2 pods a day. Within a month it started flashing orange lights. We did some research, bought descaler (even though it seemed too soon) and it would work for 1 pod then start up again with the lights. It is so frustrating when you want a cup of coffee and it can't make it through a brew without the light coming on. We have looked up youtube videos where people take the machine apart and replace parts but that should not be our responsibility to fix a machine that isn't even a year old yet. Highly would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 14, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended!
on July 13, 2022
Posted by: Dani
from FL
Bought this machine twice and the first time I thought it was my luck to get the defective one, which lasted 4 months. The second one I bought started to acted up even faster than the first one.(a little over a month)
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review, Dani. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I don’t know why they keep selling this model
on July 14, 2022
Posted by: Miami
from Miami
This is a mad Imagien to the brand is the worse machine to much issue leaking and stop working always have to unplug and plug to make it work again. Really tired of calling because the machine doesn’t work and they don’t give me solutions.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA