Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Love it. Easy to use.
on November 10, 2022
Posted by: Ta2dbabydoll
from Mobile, Al
[This review was collected as part of a promotion.] I am loving this machine that I got a little over a month ago. It has helped me to become my own barista at home and save money by making my own drinks. The machine was easy to set up out of the box. The directions were easy to follow and connecting to my phone with the app was a breeze. It has done a wonderful job making my espressos and other coffee drinks. It's easy to load and the pods are easy to remove as they fall into a space that can be taken out and dumped. I haven't seen anything to dislike about this machine as of yet.
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good
on November 11, 2022
Posted by: John2709
Good i love it good machina vertuo next premium COFFEE excellent
Written by a customer while visiting Nespresso USA
Customer Rating
3
Difficult to close
on November 11, 2022
Posted by: Amy b
I bought this about a month ago and am kind of regretting it. While I love the coffee and espresso it makes, I don't like the design. It is very difficult to open and close. It requires both hands simultaneously, and a moderate amount of strength, to close it. I also don't like that you can't run it with no pod inserted. That would be a useful feature for making a hot cup of water for tea. And finally, the resulting brew is not hot enough for my taste. I end up having to microwave it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, convenient, great tasting pods
on November 13, 2022
Posted by: Styrchn
from Las Vegas
[This review was collected as part of a promotion.] I've been using disposable cup coffee on and off for years. I like them because I have friends that only drink decaf, and being able to swap between the two without changing a coffee hopper is hugely convenient. It also gives me permission to indulge in and try vastly more bean types and flavors.
I tried a competitor brand and the coffee came out watery tasting. Not so for Nespresso. You get nice strong shots of coffee with this. I prefer to adjust my own milk and water amount.
I've been using this unit for over a month, and haven't had an of the issues the other reviews talk about. The unit turns on quickly, brews fast, automatically dispenses the previous unit, and was overall easy to use. All I have to do is adjust the height of the cup holder, and refill the water bin as needed. Lid opens smoothly and I like how compact the system is (my countertop is already cluttered enough!) One note - the Vertuo using "barcode technology" to figure out the right brew settings in terms of seeping time and water flow. Good for me as it's one less thing to think about, but worth noting if you like to adjust your settings. Overall, a happy addition to my kitchen.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Coffee/Espresso
on November 13, 2022
Posted by: Art86
from Johnson City, NY
[This review was collected as part of a promotion.] USE DISTILLED WATER IN NESPRESSO MACHINES. This will save you a tone of headaches. I do not have to clean the inside of my machine when i use distilled water. And if you do have to clean it, it will be much less frequent when compared to regular water.
First off let me say that I am a huge fan of Nespresso. I now have this machine and the original line machine with the built-in milk frother, and it is amazing, it is about to turn three years old. I am quite surprised that I like this machine with the Vertuo capsules. I had tried it before in a Nespresso store and did not like the flavor, this was many years ago. The new Vertuo plus now has the capacity to automatically pour many kinds of coffee without having to adjust the pour size yourself. While this is extremely helpful it also makes the Vertuo capsules proprietary, which I do not like. With that being said, I have never found a knock-off capsule in the original line that even comes close to the taste of a Nespresso capsule. Nespresso makes the best quick coffee hands down.
I honestly do not even know how to use this machine as it has done everything for me except put the water in. I like the option of single coffee, double espresso, and single espresso, it makes those three very well. This machine is very thin and is small. The best thing about it is the adjustable cup holder. You can pour a tiny cup or a 20oz thermos, by simply lifting it out of one slot and putting it in the one you want. Overall, I am very pleased with the machine. I do think the pod lock is a little hard to close, just a little.
I honestly do not even know how to use this machine as it has done everything for me except put the water in. I like the option of single coffee, double espresso, and single espresso, it makes those three very well. This machine is very thin and is small. The best thing about it is the adjustable cup holder. You can pour a tiny cup or a 20oz thermos, by simply lifting it out of one slot and putting it in the one you want. Overall, I am very pleased with the machine. I do think the pod lock is a little hard to close, just a little.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great morning boost!
on November 15, 2022
Posted by: Tammylu
from Dallas tx
[This review was collected as part of a promotion.] Vertuo Next is a great product, this product is easy to use. This product fits nice on counter, very stylish and modern looking. The finish is also nice and matches my appliances in my kitchen. Features are very nice as well and the machine is compact. I love the one touch brew with this machine. This product comes with a cute mug that fits nicely under machine. The pods are so small and conveniently made. The pods can be purchased in any grocery store and would make a great gift for college students or office settings. The quality of drink is amazing, tastes great rich and authentic.
Pros: Convenient, Makes Delicious Espressos, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, bad machine.
on November 15, 2022
Posted by: Wilson1917
from New Hampshire
Got this for Christmas in 2021. Within 3 weeks the machine was leaking water everywhere and not working right. I called and they sent me a new one within a week and I sent back the one that was broken. Fast forward to now, my machine was great until it suddenly died. No light will turn on, nothing will work. I called and they said they would replace it this last time however they made me pick a new machine. I got the evoluo so fingers crossed this one can last more than a year.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, November 17, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super Sleek!
on November 16, 2022
Posted by: JEnnaS
from St Louis, MO
[This review was collected as part of a promotion.] This is super sleek and makes a darn good cup of coffee. It was super simple to set up and use. The selection of coffee might seem limited to some people but was more than enough for my simple taste. The ONLY drawback when comparing this to its rival (the keurig) is that it only makes coffee and not the teas and other items that you can do with the keurig. But if you only drink coffee then this is definitely the way to go!
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA