Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Not a reliable machine
on November 6, 2022
Posted by: Mboysaw
from Houston Texas
My first machine lasted 3 months before they had me return it, I’ve had my current one for about 14 months, orange lights started blinking, customer service went through steps for almost an hour, it brewed 1 cup of coffee, then orange lights again , have to do clean cycle every time I want a cup of coffee. It is also leaking water, not coffee underneath. Very frustrating because I love this coffee. I had just ordered a lot of pods too. Bummed. I would not recommend the NEXT. Spend the money for a better machine . They need to discontinue this model .
Response from Nespresso USABy Nisha B, Customer Service , November 7, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a reliable machine
on November 7, 2022
Posted by: Susan
from Atlanta, GA
We bought this machine originally about 14 months ago. After about a month of use, it stopped working (orange light flashing, wouldn't brew). We called Nespresso and after listening to the machine over the phone - they sent us a new one. Now, a year later - it's started doing the same thing. It will make the sound like it's starting to brew... and then the flashing orange light. We have a stack of q-tips next to the machine and use them to clean out the reader... clean the top of the machine... sometimes that works, sometimes it doesn't. Very frustrating. I agree with some of the other reviews - they should discontinue this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello Susan. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We have a team of machine experts who are ready to assist you. If you need assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING MACHINE
on November 7, 2022
Posted by: Ahan
from Rochester, MN
[This review was collected as part of a promotion.] This is the perfect espresso machine. It is the perfect size for my small kitchen and fits well. It has a great compartment for use pods. The water compartment is also the perfect size. It Makes amazing espresso and coffee. I would highly recommend you get this.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Espressos at home!
on November 8, 2022
Posted by: Lbaby
[This review was collected as part of a promotion.] I like the convenience of having this at home and how it’s super easy to use. It took me a few times to perfect it but I finally got it. I save a lot of time and money by making them at home without sacrificing taste.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Such a fantastic machine
on November 10, 2022
Posted by: MayinGtown
from georgetown, tx
[This review was collected as part of a promotion.] This make the best cuppa joe. Easy to use and easy to clean does not take up much space and works so easily so glad to have it and allow guest to use it as well. I wish the pods were a bit cheaper. Overall verry happy
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive, Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely delicious!
on November 10, 2022
Posted by: Dadof4
from Chicago
[This review was collected as part of a promotion.] I absolutely love the new Nespresso Vertuo next! We were looking for a simple to use, at home option to replace all of our coffee shop runs and this machine is exactly what we needed. The Vertuo Next provides 4 different options to make coffee: espresso, double espresso, coffee (5oz, 8oz), Carafe (18oz). If you’re looking for a strong and bold espresso shot, I highly recommend the double espresso pod, which also tastes great over ice. The machine comes with different color accents to the shiny black finish. We elected the rose gold accent, which paired well with our kitchen cabinets and appliances. The fact that it has a slim fit design it barely takes up any real estate on our countertops. This has truly become the most used appliance within our home.
Pros: Does not take up too much room on my countertop
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on November 10, 2022
Posted by: Llamamama0608
from Riverside, CA
[This review was collected as part of a promotion.] I recently bought this and I’m so happy I did. I really love the way the coffee tastes coming from this machine. It is very bold and robust and has an amazing flavor. I highly recommend this to anyone who is a coffee connoisseur.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it. Easy to use.
on November 10, 2022
Posted by: Ta2dbabydoll
from Mobile, Al
[This review was collected as part of a promotion.] I am loving this machine that I got a little over a month ago. It has helped me to become my own barista at home and save money by making my own drinks. The machine was easy to set up out of the box. The directions were easy to follow and connecting to my phone with the app was a breeze. It has done a wonderful job making my espressos and other coffee drinks. It's easy to load and the pods are easy to remove as they fall into a space that can be taken out and dumped. I haven't seen anything to dislike about this machine as of yet.
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA