Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
MY 8yr iCoffee still works, my 6mo vertuo doesn't
on October 29, 2022
Posted by: Silvia
from California
We bought the Vertuo Next early this year and from the beginning it gave us issues. The instructions are useless, aside from the fact that there was only a tiny paper in English it also did not contain important information, setup instructions or any maintenance information. It has not been a year since we bought the machine and it has completely stopped working. The unfortunate part is that when the machine does work, it makes a great coffee but whats the point of buying a machine that is completely unreliable. Thankfully we kept our old iCoffee machine which still works after 8 years and has never gave us issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 31, 2022
Thank you for your review, Silvia. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We offer troubleshooting assistance 24 hours a day, 7 days a week at 800-562-1465. Additional assistance can be found on Nespresso.com/help at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fragile
on October 30, 2022
Posted by: MS123
from California
Agreed with all the negative comments. Mine broke fairly quickly. I wouldn't recommend this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 31, 2022
Thank you for your review. We are dismayed to hear that the Vertuo Next machine has not met your expectations, however, we are glad to see you spoke with one of our machine experts to purchase a new machine. If you have any questions regarding your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible
on November 2, 2022
Posted by: cgrose1
[This review was collected as part of a promotion.] This thing is incredible. It makes the best espresso and is so so easy to use. It comes with espresso pods as well as the cute glass mug and overall just adds a really chic look to your kitchen. Love it!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not great
on November 3, 2022
Posted by: Cat84
from Ca
I am really disappointed with this machine. It stopped working less than a year after buying it. Registering the capsule is hit or miss so I have wasted a lot of money on capsules I had to toss. It also doesn't get hot enough. Ive spoken with the troubleshooting team and they are sending me a new one, but I don't have high hopes. Do yourself a favor and spend the money on the Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machine. We’re pleased to see you spoke with one of our machine experts, who has replaced your Vertuo Next machine. We recommend the first time use steps at least once a week, as part of your machine maintenance. Should you need assistance with your new Vertuo Next machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee AND Espresso!
on November 3, 2022
Posted by: seayl11
[This review was collected as part of a promotion.] I've had this machine for a couple weeks and love it so far. I'm someone who needs coffee every morning and actually just really enjoy the routine of getting up, making coffee, playing my wordle (!) and then settling into my home office. I switch it up between this and my French press, depending on whether I want coffee or espresso. This machine does make both coffee and espresso with the fun pods, but I like the espresso better, especially as I can't make that otherwise. I'm really looking forward to using this more! And trying different flavors.
Pros: Convenient, Easy to Use, Appealing Design
Written by a customer while visiting Nespresso USA
Customer Rating
5
YUM
on November 3, 2022
Posted by: IVY143
from Davenport, FL
[This review was collected as part of a promotion.] I love my Nespreeso Vertuo Next machine. I love making cafe style espresso in the comfort of my own kitchen. The Machine is very easy to use. Locks and unlocks so you can put a pod in nicely. I especially like the fact that when you go to take the used pod out, it disposes of it in a compartment on the side of the machine. This way you do not burn yourself taking it out and it also helps keep the machine clean. Machine is also thin enough it doesn't take up much space. If you like expresso I would Definity recommend it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Indulgence at its finest!
on November 3, 2022
Posted by: rebec39
from Portland, OR
[This review was collected as part of a promotion.] The Vertuo Next is awesome! The coolest aspect of this machine is how slick it looks in my kitchen. It’s a gorgeous matte black with chrome accents. The machine itself is of the highest quality and weighs quite a bit despite being only about the size of two cereal boxes. The high quality and durability of this machine are incomparable to any other coffee brewing machine I’ve ever used. It is slim, and it takes up very little room on my counter, but it’s just so awesome I wouldn’t even care if it took up my whole counter. You place one coffee pod in the top of the machine and lock it, then easily program what you want using your phone. I make espresso, strong coffee, light coffee, half a cup, a full cup, etc. The possibilities are endless with just one pod and a full water tank in the back. It self-cleans, which is yet another smart aspect of Vertuo Next. I have yet to make any effort to clean it other than wipe it off. This machine is made with 54 percent recycled plastic, and you get to order bags with prepaid labels to recycle all the coffee pods you use by sending them in. After a pod is used, the pod auto ejects into a side holder when you reopen the top to put another pod in. The flavors so far have been endless, delicious, satisfying, and indulgent. I am now officially spoiled when it comes to coffee, and I appreciate my Nespresso Vertuo Next more and more each day!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very posh!
on November 4, 2022
Posted by: CJ24
from Houston, TX
[This review was collected as part of a promotion.] This is the first Nespresso I have used so I am comparing it to a KCup machine and an espresso machine. I was excited to see those styles combined. The Vertuo Duo makes pretty good espresso. I’ve tried several of the variations in both single & double shot. It’s tasty and creates a nice frothy top. But for brewed coffee, it’s just ok. I’ve tried 4 different blends and none of them are remarkable. It doesn’t fill my daily brewed coffee needs and likely won’t get used daily.
It is however very lovely to look at and has a definite high end feel. It doesn’t take up much counter space which is awesome and it is easy to fill. I love that it removes the used pods for you and that you can easily dump the container when it’s full. You also download an app which links to your machine and gives you status updates. It is also how you order more pods.
I will order some more brewed coffee pods to see if I can find my perfect morning brew otherwise it will get used for mostly espresso on the weekends.
Pros: Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Water tank is too small, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA