Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Elegant and great coffee
on October 11, 2022
Posted by: Alex22
from Washington
[This review was collected as part of a promotion.] A beautiful machine, quick to set up rinse the water reservoir and run a cleaning cycle. It comes with a variety of coffee samples to get me brewing (my favorite so far is the caramel cookie). The machine is small enough to fit in small areas and has a beautiful rose gold accent to compliment any kitchen. The included coffee mug is very beautiful, it has become my favorite coffee/tea mug.
Overall, an awesome, easy to use coffee machine. Highly recommended.
Pros: Convenient, Wide assortment of capsules to choose from, Other, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally found my dream machine
on October 14, 2022
Posted by: Moe80
from Albany, New York
[This review was collected as part of a promotion.] I thought I loved coffee before but this machine takes it to the next level! This is truly the best coffee maker I have ever owned. When I first got it I thought it would be hard to figure out how to use. I have never been more wrong. I now feel like I’m a coffee making expert! Every single cup comes out the perfect temperature! No matter what size you select to make, it comes out strong, rich and frothy every single time.
You can have a coffee one minute and an espresso shot the next! Everyone needs a Nespresso maker in their home.
You can have a coffee one minute and an espresso shot the next! Everyone needs a Nespresso maker in their home.
Pros: Convenient, Easy to Use, Has Delicious Crema, Does not take up too much room on my countertop
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new espresso machine!
on October 15, 2022
Posted by: Rsxygirl
from Augusta, Ga
[This review was collected as part of a promotion.] I was chosen to receive this product in an exchange for an honest review. This machine was very easy to put together, easy to follow instructions to download from he app and link the machine to my phone, pods are very easy to place in and lock closed and press the brew button. The espresso was very good and it make very high quality espressos and lattes! I’m definitely not disappointed! The only thing I don’t like is that the water tank is in the back of the machine and you can’t move it on the side to choose if you want it on the side or in the back. With the water tank being in the back it makes the machine long and sticks out to the middle of my counter so it looks funny. Other than that I absolutely love my new Vertuo Next! Thank you so much for the opportunity to try this product!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Not enough variety of espressos available, Too Expensive, Does not have a built-in milk frother, Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes delicious coffee, works great!
on October 17, 2022
Posted by: SWFL78
from Englewood, FL
[This review was collected as part of a promotion.] After a lot of trial and error getting the machine up and running, it seems to be going quite smoothly now. I have tried repeatedly to connect the Bluetooth so blinking lights could be easily translated into what the error is. I have to look them up as they appear. The most frequent error message is a blinking orange light which seems to reset after I shake the reservoir a few times. I have not figured out a way around coffee leaking into the used pod reservoir until it overflows. I’ve looked it up and it appears to be a common issue as opposed to operator error. That being said, it does make great coffee and I love that the pods are recyclable.
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Water tank is too small, Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Superb win by Nespresso
on October 17, 2022
Posted by: Mere87
from Austin, TX
[This review was collected as part of a promotion.] You can tell right away that the quality is much higher than other units. The footprint is also perfect for our smaller countertop, which makes it easy to store and use. Setup was super easy and straightforward. Be sure to give the instructions a look over and schedule time to clean when the descaled alarm sounds.
Perhaps my favorite is having the frother unit as part of this. It’s literally the best for making cappuccinos. Our kiddo loves this so much when we make him a baby cappuccino on the weekends.
They’ve even included a branded glass that fits perfectly in this unit.
Overall, I’m really impressed by the new changes and highly recommend grabbing one for yourself.
It’s not very noisy at all which is a big plus. I find it the be quicker than my previous unit with its fast heat up feature. The capsule ejection is a welcomed addition as well.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I Do Not Recommend the Vertuo Next
on October 24, 2022
Posted by: Ex Vertuo Next
from California
Echoing another review that this model should be discontinued. I am so grateful that the customer service/tech rep replaced my replacement machine with a different model. My first Vertuo Next lasted 2 months and was replaced with one that lasted almost 9 months. I’m so thankful that tech support now has video trouble shooting capabilities to see the annoyance that I was going through even after descaling, cleaning, resetting, etc. The temperamental machine was blinking the red light of death and did not go away no matter what was done. Fingers crossed that the next model has a much longer lifespan, but again, I am grateful for the replacement which will be under warranty for 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 25, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Meh
on October 28, 2022
Posted by: MandyB
[This review was collected as part of a promotion.] The Nespresso Vertuo Next does make a delicious beverage, however the machine itself is rather temperamental. I often spend more time than I feel is necessary just trying to figure out why I keep getting a error light when there's no reason for it. The machine will be throughly cleaned and set up exactly as instructed yet I will get a light indicating that it needs cleaned. While the coffee it makes is delightful, I'm just not sure if that's enough to justify the frustration of operating it.
Written by a customer while visiting Nespresso USA
Customer Rating
2
MY 8yr iCoffee still works, my 6mo vertuo doesn't
on October 29, 2022
Posted by: Silvia
from California
We bought the Vertuo Next early this year and from the beginning it gave us issues. The instructions are useless, aside from the fact that there was only a tiny paper in English it also did not contain important information, setup instructions or any maintenance information. It has not been a year since we bought the machine and it has completely stopped working. The unfortunate part is that when the machine does work, it makes a great coffee but whats the point of buying a machine that is completely unreliable. Thankfully we kept our old iCoffee machine which still works after 8 years and has never gave us issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 31, 2022
Thank you for your review, Silvia. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We offer troubleshooting assistance 24 hours a day, 7 days a week at 800-562-1465. Additional assistance can be found on Nespresso.com/help at your convenience.
Written by a customer while visiting Nespresso USA