Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
The next great coffee
on September 30, 2022
Posted by: Lolo81
from Ramer al
[This review was collected as part of a promotion.] I am so loving this machine I have learned a whole new level of layered coffee. I feel like I am my own coffee expert even if it is trial and error. The nespresso next heats the water quick to make a hot cup every time
.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine
on October 1, 2022
Posted by: La s
Do no buy this machine. Incredibly glitchy and high maintenance.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help regarding any technical issues you may be experiencing.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this
on October 1, 2022
Posted by: La s
Extremely frustrating and finicky - don’t buy this
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many options!
on October 2, 2022
Posted by: Saratina
from Alpena, MI
[This review was collected as part of a promotion.] Sleek, pleasant to look at, and easy to use! There's an app that you can connect your device to the Vertuo. The app allows uou to update firmware, keep track of pods, and order more when you want. There are so many options for flavors, sizes, and strength of your coffee drink. So many options and easy to use for beginner or advanced coffee drinkers!
Pros: Convenient, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Awesome new version
on October 2, 2022
Posted by: kent2912
from 72718
[This review was collected as part of a promotion.] This is a wonderful new version for their pod system. It’s very easy to use and doesn’t take up much space on your counter. I love how they’re recycling all the pods now too. If you want something simple, this is it.
Pros: Has Delicious Crema, Makes Delicious Espressos, Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Huge Upgrade
on October 2, 2022
Posted by: jazzyjohn
from Miami, FL
[This review was collected as part of a promotion.] First off, this is an upgrade from my previous machine. The machine is better in a multitude of ways over previous versions. First off, the sleek styling on the side feels more luxurious, feels more sturdy and less like cheap plastic that will fall off. The paneling is very nice in short all around the unit.
Secondly, the new pods are delicious. I know it's not real crema, but it makes even more crema and it tastes delicious like real crema. It's amazing. I don't know how the do this magic but it's brilliant.
The unit preheats and dispenses quickly and more evenly. It's pretty loud still but seems the same.
This is my new daily caffeine driver, very happy with this machine. It's improved in many ways over previous generations and it fits in such a small footprint in any kitchen it's a no brainer to get it, even if you are a coffee snob like me, it's a great addition for a quick crema hit.
Pros: Convenient, Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not impressed
on October 3, 2022
Posted by: daischop
from Eastern TN
[This review was collected as part of a promotion.] I was really excited to get this coffee machine for my kitchen, ready to try a fresh cup of coffee. The instructions were easy enough and straight forward. As a bonus, I ended up with coffee to try.
So while this is a pretty cool machine, the coffee just spewed and splattered once done. I didn't enjoy it and the flavors for me just didn't taste good. But mainly the coffee was just a mess as it came out. Ended up giving the machine away to a local goodwill.
Response from Nespresso USABy Katy R., Customer Service, October 4, 2022
We're disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under a one year warranty, and this is certainly not the experience we intend for our valued customers like you. Should you run into any additional issues, please call us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works wonders
on October 4, 2022
Posted by: rrr75252
from Dallas Tx
[This review was collected as part of a promotion.] I am just in love with this vertuo next. I love how good everything taste it was delicious. It was effortless to put everything together and cleaning the machine was super fast, everything about this machine is absolutely wonderful. The design is well made, and I can tell that its of great quality. I recommend this awesome machine, it has exceeded my expectations. I was supper excited with everything that came with it. I am overjoyed and definitely recommend this product.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA