Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Simple, elegant model. Makes delicious coffee.
on September 26, 2022
Posted by: Brian
from Boston, MA
[This review was collected as part of a promotion.] I bought this as a gift for my wife and we are very happy with it. We love making the double espressos over ice, and adding water with a splash of almond milk.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Machine
on September 26, 2022
Posted by: lindsayleigh513
[This review was collected as part of a promotion.] This machine is quick and quiet. It brews the espresso in no time. The temperature is absolutely perfect as well! Being a small machine, it barely takes up any room on my countertop. It is so simple to use!
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
It was great at first
on September 27, 2022
Posted by: Angie
from Pasco, WA
I've had this machine since November of 2021 and bought a limited edition model, it's now almost October of 2022. It worked great for a little while but then began leaking water into the space where the pod sits to brew coffee. Recently, after running a rinse cycle, it's decided multiple times that it does not want to brew anything larger than a double shot. I regularly use gran lungo pods and twice now it's brewed maybe a double shot worth with these pods. I'm nearly at the end of my warranty period with my current machine and I likely won't keep this one. I love the coffee it makes and plan to buy the Vertuo plus as it's got far better reviews and I have friends who own and love it. Save your money and purchase a different Nespresso machine than this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review, Angie. We are dismayed to learn your Vertuo Next machine does not meet your expectation. Your machine does come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We recommend contacting our Machine Experts at a time that is convenient for you. We offer repair and replacements through our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love, Love, Love it!
on September 28, 2022
Posted by: MichelleE
from Guthrie, OK
[This review was collected as part of a promotion.] We've been using our Nespresso Vertuo Next for about a month now and we love it! It fits perfectly on the counter with its super slim design. It automatically adapts the brewing parameters based on the capsule size you use. No muss, no fuss. The Vertuo Next brews the perfect cup, whether it's coffee, espresso, double espresso, or even a carafe. Not sure how we lived before we got on the Nespresso wagon!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the quality
on September 28, 2022
Posted by: Lm124906
from Columbus, OH
[This review was collected as part of a promotion.] This expresso machine is very easy to use. I love the dark black that makes it look very modern and fits into my kitchen design well. I also like that it is on the smaller side and doesn't take up much counter space and is easy to store if I don't want to leave it out. The quality of the machine is very high quality and isn't easily breakable or crackable. The only downfall I have found is that the water tank is only big enough for 2 or 3 cups which means having to refill it every morning so everyone in my household gets enough coffee. The pod variety it comes with is perfect for everyone to find something that they like. It does come with a milk frother so you have everything you need for the perfect cup right away.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
At least it makes coffee
on September 28, 2022
Posted by: TracyB
from Louisville, KY
[This review was collected as part of a promotion.] We purchased this model after our old one finally bit the dust. This one is so loud that you can't have a conversation while it's brewing. The compartment for the used pods is so small that I have problems putting my hand in there to get them out. There are other versions of machines out there are easier to use. I'm going to try to return this. It's not worth it.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I LOVE IT
on September 28, 2022
Posted by: johann17
from KS
[This review was collected as part of a promotion.] I got Nespresso Vertuo Next Premium and I love this product because it is so easy to use just the touch of a button gives me the best coffee in my home from espressos, coffee, barista creations, and carafe allowing me to choose from six different pour sizes for my convenience, offers 30+ coffee blends and more, and fully recyclable capsules. This product is a fantastic buy and I am delighted to own one.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small, but great Espresso!
on September 29, 2022
Posted by: KyleH
from Kansas City, KS
[This review was collected as part of a promotion.] This machine is so small but delivers such a win for my household. The compact, sleek design looks amazing left out on my countertops. We have limited counter space and want to be able to make espressos and regular coffee and this does a superb job of both. I love that the machine doesn't have to be programmed for each cup, whether we are making a carafe of coffee for our family to share, or just a single espresso to help me get through an afternoon. I don't have to switch any modes and the machine just knows what to do. The coffees and espressos are both the same quality as if I was to go get take out coffee, but much more affordable. We have friends with larger Nespresso machines and this is the same quality as the more expensive lines, just more compact. The only downside is I still have to use a separate milk frother, but the coffee is so smooth and delicious that I can't imagine owning anything else.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
Written by a customer while visiting Nespresso USA