Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
LOVE
on September 15, 2022
Posted by: JRobles
from Böboingen, Germany
[This review was collected as part of a promotion.] Perfect cup of coffee every morning! I love love my vertuo machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Coffee Maker
on September 15, 2022
Posted by: John93
from Upstate NY
[This review was collected as part of a promotion.] Upon opening the box you will find that the fit and finish of this unit is very clean and uniform. Operation is made very simple and I like the fact that it takes cartridges. When I have limited time to make my coffee in the morning, this comes in handy. My favorite aspect of this unit is the compact size. It is very easy to clutter up ones counter top, but the trim figure of the Vertuo Next lends itself well to keeping a tidy kitchen.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Unmatched flavor
on September 15, 2022
Posted by: Issy78
from Lockport NY
[This review was collected as part of a promotion.] Brews wonderfully, tastes great, not like any other at home products I've ever had in the past. Easy to use. Just plug drop the nepresso capsule in, slide over the lever press the button and viola! Instant brew. The barcode attached to your capsule tells the machine what is being brewed. Crema atop every delicious cup brewed. Cleaning the machine after every brew can be a bit time consuming and forgetful when in a rush. The cost of the capsules is steep also. I looked into purchasing more and was a bit shocked.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Not enough variety of coffee available, Not enough variety of espressos available, Too Expensive, Water tank is too small
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 16, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissapointed
on September 18, 2022
Posted by: Suzi
from Ankeny, Ia
I bought this for my husband last Christmas and it just crapped out this weekend. I will say the customer service tech representative was exceptional, especially considering it was a Sunday morning prior to having coffee! Shame on me... these rating reviews with a 1 are extremely high. I was very happy with my machine when it worked!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 19, 2022
Thank you for your review, Suzi. We are dismayed to learn that the Vertuo Next machine did not perform to the best of its abilities, and we are glad to see that you were able to make a determination with our Machine Experts. If you need any further assistance with your Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting information can be found on Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Didn't last long.
on September 21, 2022
Posted by: Paul
I bought one and after 6 months it went belly-up. Support was good...After a long session with them, they sent me another one. The second one quit working after only 5 months and now is out of warranty. Debating whether to even get another Nespresso machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Throw out the Keurig
on September 22, 2022
Posted by: Andy PA
from New York, NY
[This review was collected as part of a promotion.] I purchased this as a gift for my wife. For years we have been using Keurig brewers but this is simply the NEXT level. Theirs is no comparison to the coffee experience. The Vertuo Next delivers an exceptional coffee experience that the Keurig cannot compare to.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I LOVE IT!!
on September 22, 2022
Posted by: piper713
from clarksville,tn
[This review was collected as part of a promotion.] Omg this is without a doubt the best coffee machine ive ever owned. The packaging is sleek, stylish and very well thought out. I cant wait to use it this fall to make all kinds of holiday drinks and to keep me warm and caffeinated!
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious but pricey pods
on September 22, 2022
Posted by: Goatleyrtrd
from Greenville, SC
[This review was collected as part of a promotion.] The espresso is delicious and we really enjoyed the free pods that came with the machine. It’s super easy to use and makes a great cup of espresso.. easy to set up and learn how to use regularly. If you want easy espresso at home, this is the perfect purchase for you! If you’re spending the money to order at a cafe and want to save money, the price of the pods isn’t too bad but if you just want espresso at home instead of your regular coffee then it’s a little too much, at least for me. I wish there was an option to buy the pods at a more affordable price, like with other brands of coffee machines. This would be my all time favorite if it was just a little more affordable! Only took off the one star for affordability.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA