Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Pretty....Loud
on December 3, 2021
Posted by: Soundmound
from Washington State
Bought this machine to replace the original Vertuo we purchased as a refurbished unit several years ago. While this Teal and Rose Gold machine is exceptionally attractive to look at it has some glaring flaws. 1. It is way louder than the original, at an obnoxious level. Do not expect the wife to sleep through your first cup. 2. The water tank is a pain to deal with. If you have it under a cabinet and you don't pull it out and check it before you brew there's a high likelihood you can accidentally brew a half cup, Super annoying, but hey it's 5.5 inches wide so yeah.... 3. Crema is different than the original. The bubbles created are much larger in size than the original machine. 4. It's always wet inside. The cup receptacle retains water, when you open the lid there's leak down into the spent cup well. Seems kind of flawed in it's design that way. 5. Locking the lid is now a two handed operation. The original machine we could do the whole thing one handed, heck with a couple fingers if you have the grip strength, not so on the Next. So, buyer beware, newer is not always better. Buy an original and you'll probably have it a decade with proper maintenance.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, David. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on December 14, 2021
Posted by: Alexus
Broke after one month of use, started leaking water everywhere & then completely stopped working all together. Too expensive to be broke after a month of use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 15, 2021
Thank you for your review, Alexus. We share your disappointment that your Nespresso VertuoNext machine is leaking.. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted 18 months
on December 26, 2021
Posted by: Plus machine
from Minnesota
Very helpful in trying to fix it and they were successful for about five days. After that it’s crapped out completely. My old one is still going strong, the new one is much cheaper construction
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Adam. We stand behind our machines and we are always here to help. We're glad to see that you'll be receiving a different model. Should you run into any further issues, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee but pick another machine
on December 27, 2021
Posted by: Amber
from Iowa
We purchased our first vertuo next machine and it didn’t work from the beginning. Customer service was amazing and we were able to get a new machine and send the other back. I wrote a review saying how much I loved this machine…. 3 months down the road this machine stopped working. We trouble shot with an expert, again. This was after trouble shooting, on our own, for several days. Because our machine is still under warranty they’re going to replace it. We will NOT get the next model this time. Clearly something is off on the parts end. It’s nearly the same issue that our other machine started off with. We recommend vertuo but we do not recommend the next model. Bummer that we have several carafe sleeves which will only work with the next model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Amber. This is certainly not the experience we intend for our valued customers like you. We are glad to see that you'll be receiving the Vertuo Evoluo this time. We are always here to help. Enjoy your new machine!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please please do not buy!
on January 14, 2022
Posted by: Lyddie
from Phenix City, AL
I have had this machine for a month and already it has stopped working. None of the troubleshooting fixed whatever issue. Customer service was excellent to work with though. They offered to exchange the machine for another one free of charge and giving me a shipping label to return this one. It's sad bc I got the teal/rose gold one and it is absolutely beautiful, but it lasted no time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thanks for your review, Lydia. We understand your Vertuo Next has been replaced, however your preferred color not available. If you need any additional assistance, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not recommend
on March 26, 2022
Posted by: Anonymous
from Ohio
I bought this machine about 4 months ago and it’s beginning to malfunction every time I go to brew a cup it flashes orange k have descaled and cleaned the machine numerous times I have to perform a descaling procedure almost daily to be able to brew my coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 27, 2022
Posted by: Maddi
from New York NY
I received this as a gift in January. The machine stopped working after making approximately 5 coffees. The light blinks orange and machine just stops working. I had tried all the troubleshooting. Then it wouldn’t turn on the next time I tried to get it working. Nespresso gave me a real hard time on the phone. I was so upset with them I needed to hang up. It was a terrible experience and I am stuck with a machine that worked for 5 brews. I had found other people have had the same experience as me. Google all the reviews before purchasing this machine. Awful design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review, Maddi. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We see that we have tried to get in touch with you at the phone number associated with your Nespresso account. We're confident that we can find a solution to your concerns. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 8, 2022
Posted by: cass03
from Tampa, FL
For your sake, please don’t bother with this machine. I bought my Next in December of 2021 and had to get it replaced within 2 months because it stopped working properly. Received the replacement in February and it stopped working in April. Luckily customer service was very understanding and they are sending me a different model. Hopefully 3rd time’s the charm. This machine is absolutely horrible, and I am just one of thousands who have complained about it. For the price it should last more than 2 months. I hope Nespresso will recall or discontinue this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 9, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that we were able to assist. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA