Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,594 Reviews)
Rating breakdown 1,594 reviews
5 Stars
1,102
4 Stars
330
3 Stars
69
2 Stars
32
1 Star
61
91%of customers recommend this product.
(
1,408 out of
1,539)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
1
Same screen issues
on March 27, 2022
Posted by: JayTheHufflepuff
from Maryland
Expertise:Expert
I got this phone under a year ago (around September of 2021). The screen has started developing a crack where it folds, and part of the screen is bubbling up. I have contacted Samsung SEVERAL times and each time they refuse to stand behind their faulty product and only offer a trade-in. When I am able to upgrade I will 100% be NOT going with another Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi JayTheHufflepuff,
Thank you for sharing your experience with us. We are saddened to know about your recent experience, as the screen cracked on your Galaxy Z Flip3. We understand how essential it is to have your device fixed immediately to enjoy its maximum potential. Please know that we are continually improving our services, and your feedback is vital to that process.
Here's a link for the Repair and Pricing:
https://www.samsung.com/us/support/repair/pricing/
Another is for the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144390930
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Screen separating after 10 months
on July 14, 2022
Posted by: BassBruce
from Wisconsin
Expertise:Intermediate
I dealt with the reduced battery life of this phone for many months because I liked the compact design. However, the screen covering is separating after 10 months. Nice idea; not ready for prime time.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 26, 2022
Hi BassBruce,
Thank you for your review of the Galaxy Z Flip3 5G. We’re pleased you like the folded compact design! I’ve attached a couple links concerning your battery life that should be of help. Also is the link to Samsung Repair Services. Often they are able to accommodate walk-in or in-home repairs for your convenience. If your need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Galaxy Z Flip3 5G. We’re pleased you like the folded compact design! I’ve attached a couple links concerning your battery life that should be of help. Also is the link to Samsung Repair Services. Often they are able to accommodate walk-in or in-home repairs for your convenience. If your need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the price
on September 1, 2021
Posted by: PolloLocooo
from Denver, Colorado
Expertise:Beginner
[This review was collected as part of a promotion.] I've had this phone for about a week now and I love how much easier it is to place in my pockets!! I know it sounds silly but in a lot of women's fashion, we aren't given with the biggest pocket space in Jeans or jackets so having this phone flip closed is so much more convenient!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PERFECTION!!!
on September 2, 2021
Posted by: ApoloDJ13
from Houston, Texas
Expertise:Expert
[This review was collected as part of a promotion.] BEST PHONE EVER AND MUCH BETTER PRICE!!! Masterpiece!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Brought me back to early 2000s
on October 4, 2021
Posted by: Gengen
from Houston
Expertise:Expert
[This review was collected as part of a promotion.] Love the nostalgia the phone gives and the technology! Its a great phone, light weight, small when folded and can't believe it still. However, the fold in the middle of the screen can get a bit annoying and you can definitely feel it on the screen. This would be the only pit. Other than that its a great phone!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
really fun to use
on September 11, 2021
Posted by: Charybdis
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] Brings back a lot of nostalgia from the old flip phones I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best in Foldables
on September 14, 2021
Posted by: Zflipper
from South Dakota
Expertise:Expert
[This review was collected as part of a promotion.] This phone closes the gap between the functionality of a normal phone and the cool factor and portability of a folding phone. The display is stunning and the hinge feels great! Overall, I would suggest this phone to anyone who is even thinking about going foldable.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice design
on September 16, 2021
Posted by: Luv2Shop
from MI
Expertise:Expert
[This review was collected as part of a promotion.] I just received my special edition flip 3 black and white
The design and the color are fantastic
The front screen is big and multi functional. I can use it to take pictures and switch from normal to wide angel with a swipe.
I can see also my calendar. Samsung fitness and another apps .
Also love the way I can through the front screen to lunch samsung pay ... that's thing is way better than the flip 2 that I had.
The cameras are also a great upgrade
Also with my order I got 12 months of free samaung care .
And a charger and a case for free .. that was a promo in the lunch date .
The design and the color are fantastic
The front screen is big and multi functional. I can use it to take pictures and switch from normal to wide angel with a swipe.
I can see also my calendar. Samsung fitness and another apps .
Also love the way I can through the front screen to lunch samsung pay ... that's thing is way better than the flip 2 that I had.
The cameras are also a great upgrade
Also with my order I got 12 months of free samaung care .
And a charger and a case for free .. that was a promo in the lunch date .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US