Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,796 Reviews)
Rating breakdown 1,796 reviews
5 Stars
1,249
4 Stars
379
3 Stars
73
2 Stars
33
1 Star
62
92%of customers recommend this product.
(
1,601 out of
1,736)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
1
Don't buy this!
on August 3, 2022
Posted by: Stormycj
from O'Fallon, IL
Expertise:Intermediate
Just like everyone else, the glass broke along the crease. It makes the screen unusable. It only lasted 6 months. What a waste of money.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 3, 2022
Hi Stormycj,
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. At Samsung, we value all feedback as it ensures we continue to innovate and improve on our product design and functionality. It sounds as if your device should still be under warranty so I’ve attached the link to Samsung’s warranty department below. Please reach out to them regarding your screen. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. At Samsung, we value all feedback as it ensures we continue to innovate and improve on our product design and functionality. It sounds as if your device should still be under warranty so I’ve attached the link to Samsung’s warranty department below. Please reach out to them regarding your screen. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Screen issues
on December 24, 2022
Posted by: Missmynote
from Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had 4 replacements in a Year, I like the fact that the screen is protected and it will fit in any pocket, but the bottom half of the screen has gone out repeatedly without warning.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 29, 2022
Hello, we appreciate your feedback on your Samsung Galaxy Z Flip3. We appreciate your feedback as we strive to continue to innovate our product line and provide our customers the best experience possible. Please don’t hesitate to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
just bad
on June 23, 2022
Posted by: TimL
from Vermont
Expertise:Expert
Less then 3 months of use and its cracked in the fold. only option was to have to send it in for repair and be with out a phone. Not acceptable
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE
on June 28, 2022
Posted by: TheNumberOneBuyer
from Michigan
If you actually USE your phone a lot then this is not the phone for you. I get about 50+ calls a day and the middle which is PLASTIC just eventually wore itself out in less than 6 months. Oh not to mention, the phone company doesn’t fix these screens therefor it’s a waste of time and money. Obviously insurance is cool but who wants to KEEP getting a new phone every few months from OPENING & CLOSING it. That’s stupid.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Thank you for your feedback on the Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone but...
on August 16, 2022
Posted by: TatGirl13
from Colorado
Expertise:Intermediate
I absolutely love this phone!! It is very durable(I've dropped it at least 50 times from cement to tile floorings)! The only things I don't like about it is the screen film protectors breaks about every 3-6 months meaning I have to buy more protectors and lastly I just wish they made plus size of the flip like they have with the other galaxies. Other then those, I would recommend this phone! I've had samsung phones since my Stratosphere slider phone back in 2007!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on September 14, 2022
Posted by: Xsamsunglover
from Pacific, MO
Expertise:Intermediate
I traded in my galaxy 9 on this flip 3 about 3 months ago and I've had issues from the day I got it. The newest issue is that the screen won't come on sometimes it stays black and only way to get it to come on is to open and close it over & over until it comes on. This phone has never been dropped or anything it is in like new condition. If I could return it I would but I'm stuck with it now. Very unhappy not a good phone very disappointed in samsung for selling this phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 15, 2022
Hi,
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link below that should help with your screen. Also, it sounds as if your device is still under warranty, so I've also attached Samsung's Warranty department below as well. Please reach out to them for assistance. Thank you for being a valued customer. –Bethany
Blank or black display on a Samsung phone or tablet
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link below that should help with your screen. Also, it sounds as if your device is still under warranty, so I've also attached Samsung's Warranty department below as well. Please reach out to them for assistance. Thank you for being a valued customer. –Bethany
Blank or black display on a Samsung phone or tablet
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
my folding samsung flip z5g
on October 22, 2022
Posted by: m a scoca
from White Plains, N Y
[This review was collected as part of a promotion.] I purchased this phone in February 2022 at store ATT. I like this phone. It was very expensive. So far is so good.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 6, 2022
Posted by: Anonymous
from Scottsdale AZ
Expertise:Expert
[This review was collected as part of a promotion.] This is my second Galaxy Flip so have owned flip for 2 years. Love the larger front display on 2nd model. Also, love being able to set on desk half open to easily follow live sports on top half. Screen is very responsive and durable. Dropped phone multiple times when folded and no problem. Love how screen is protected folded avoiding scratches and damage.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US