Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,796 Reviews)
Rating breakdown 1,796 reviews
5 Stars
1,249
4 Stars
379
3 Stars
73
2 Stars
33
1 Star
62
92%of customers recommend this product.
(
1,601 out of
1,736)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
5
Beautiful Phone
on October 20, 2022
Posted by: stjay
from Dallas, Texas
[This review was collected as part of a promotion.] I've had this for almost a year and it's so amazing and unique!! People around me constantly comment on how cool and unbelievable the flip side of the phone. Very portable and small enough to put in my pocket, and the features just keep getting better with every new Samsung phone ♡
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on October 30, 2022
Posted by: Passion
from Florida
Expertise:Beginner
[This review was collected as part of a promotion.] Awesome phone!!! I bought it today , didn't do pics.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the small form factor when flipped down
on October 31, 2022
Posted by: Eglandon
from Chandler, AZ
Expertise:Intermediate
[This review was collected as part of a promotion.] Had this phone for 10 months now and absolutely love it. The compact space when closed makes it a lot easier to store in any pocket. Camera is great for taking pictures screen is bright and easy to read. And the phone really works flawlessly. I know the flip and fold phones are still in early generations but I look forward to seeing what Samsung does with the technology in the coming years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't get this phone
on June 6, 2022
Posted by: Lyna
from San Jose
Expertise:Expert
I bought this phone in November 2021. Bought it because it was nice, very cool and it folds so it's easy for me to put in my pocket. My friend was using it and he high recommended it. By the end of April I was already having trouble with it. The charging would sometime not work saying that the charger was compatible even though I was using the charger that came with the phone. Then at the end of May the phone just didn't work. The screen was messed up and then just blacked. The phone was on but because the screen won't turn on I couldn't use it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 8, 2022
Hi Lyna, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help with your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on October 18, 2021
Posted by: Rick
from Kissimmee florida
Expertise:Expert
[This review was collected as part of a promotion.] Battery is no good I have to charge it 2-3 times a day and that's without playing any games or watching videos battery drains with just calls and texting
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 28, 2021
Hello Rick, thank you for bringing this to our attention. I understand how difficult this has been for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143833682
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143833682
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Glass in crease broke while I was opening it
on July 19, 2022
Posted by: Knichole
from Nc
Expertise:Intermediate
My phone was fine prior to me charging it. As I picked it up and opened it I heard a weird sound like sand crunching. Once it was all the way opened I realized the glass in the crease broke as I was opening it up. The phone is only 6 months old. I'm so disappointed. I believe this is a manufacturer defect.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 27, 2022
Hi Knichole,
We appreciate you taking the time to review the Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on our products. I’ve attached a link to Samsung Repair Services. They often are able to accommodate at home or walk in services. Also, it sounds as if your device should still be under warranty so I’ve attached the link to our warranty department below. Please reach out to them at your convenience. Thank you for being a valued customer. -Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Warranty-Info
We appreciate you taking the time to review the Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on our products. I’ve attached a link to Samsung Repair Services. They often are able to accommodate at home or walk in services. Also, it sounds as if your device should still be under warranty so I’ve attached the link to our warranty department below. Please reach out to them at your convenience. Thank you for being a valued customer. -Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
SCREEN DEFECT
on March 29, 2022
Posted by: SevenUP
from Kerrville, TX
Expertise:Intermediate
Loved this phone for about 7 months until the screen covering separated from the phone. The covering separated in the fold. Started on the side and within 24 hours it was completed separated in the fold causing the covering to crack.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Z Flip3 5G; having screen issues. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details regarding the warranties page.
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK https://www.samsung.com/us/support/repair/pricing/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357909
Have a great day.
^Charles
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK https://www.samsung.com/us/support/repair/pricing/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357909
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone
on December 15, 2021
Posted by: RJH_MUSIC
from Greater New York City Area
Expertise:Expert
Just bought this phone 5 days ago, and couldn't be happier. I have plenty of other phones including an LG V60 Dual screen which I love, but too big to use on weekends when out and about. My most favorite phone in the Samsung line was the Galaxy Note 4. I had three of them. I purchased this phone mainly because of its BIG features in a small package. There are only 2 things I would suggest for future models. I was disappointed that it does not have an SD Card slot for additional storage and since my personal preference is the cream colored one, I could not get 256gb version. The only other drawback is that the screen width is a little thin. I have grown a custom to the 70mm wide LG V60 screen width and the 62mm width of the Z Flip 3 seems a little skinny. I do not think the difference of 8mm would have made this phone any less lovable had it been just a tad wider. I love the SAMSUNG quality and availability of apps and features associated with the Galaxy line.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US