Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,796 Reviews)
Rating breakdown 1,796 reviews
5 Stars
1,249
4 Stars
379
3 Stars
73
2 Stars
33
1 Star
62
92%of customers recommend this product.
(
1,601 out of
1,736)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
3
Overall great, screen still needs work.
on September 6, 2022
Posted by: Stuart
from Phoenix, AZ
Expertise:Intermediate
Really enjoyed the phone for about 9 months until the screen broke. The ability to fold the phone makes it so portable, it fits in any and every pocket, and I never felt the need to have a special case to protect it. Double-clicking the power button to open the camera app while it's closed is a must-use feature, though the preview is on the tiny screen the selfies are using the full resolution camera, as opposed to the smaller screen facing camera. The screen with the fold in the middle eventually failed at about 9 months of normal use, creating a black puddle across the middle and disabling touch on the top half. The local certified repair shop isn't able to guarantee what'd be covered by samsungs hardware warranty, as they have to send the parts in after repairing and may or may not get reimbursed. I would love a similar phone w/ a fold, but would prefer there to just be a seam between the top and bottom half with more durable screens, even if it meant I couldn't use it for wide-screen videos.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 8, 2022
Hi Stuart,
Thank you for taking the time to review the Samsung Galaxy Z Flip3 5G. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We’re thrilled you enjoy the sleek portability of the device. Please reach out to Samsung’s Warranty department, which I’ve attached below, for assistance with your screen repair. Thank you for being a valued customer. –Bethany smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip3 5G. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We’re thrilled you enjoy the sleek portability of the device. Please reach out to Samsung’s Warranty department, which I’ve attached below, for assistance with your screen repair. Thank you for being a valued customer. –Bethany smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible battery with subpar performance
on September 12, 2022
Posted by: Kdsf8a
from Olathe, KS
Expertise:Intermediate
I bought phone back in January, love the concept and creates compact in pocket but with the following draw backs it makes phone not worth the convience. The battery life sucks can't make it through entire day without recharging. The phone does not handle multitasking well if using GPS. I have had problems with phone saying it is to hot when use video conferencing or GPS even in 70 degree weather without being in sunlight
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 13, 2022
Hello…We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will aid with the battery life of your device, and with keeping it at its normal temperature. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracked at 6 months
on September 16, 2022
Posted by: SamsungLovetoHate
from La Crosse, WI
Expertise:Expert
I loved this phone until the screen cracked at 6 months of use. Now it is starting to have issues turning the display on and the warranty options are only mail in repair. I can't go without a phone for that long.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 16, 2022
Hello...We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached the link to uBreakiFix, whom Samsung has a partnership with. Often times they are able to accommodate in home and walk-in services for your convenience. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on September 30, 2022
Posted by: Pam rear
from Kansas City, mo
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been having this phone for awhile now and I can't complain at all,it's the best phone I've had,I love that it flips and fits rite in my pocket but the features,camera etc are the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Malfunction
on September 30, 2022
Posted by: Yuni2306
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] This phone worked great for almost 7 month until my screen started having a delay. I press the lock/unlock button and it will take over 20 seconds for the phone to recognize the command and open up.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Yuni2306,
Thank you for your review of the Samsung Galaxy Z Flip3 5G. We value all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip3 5G. We value all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Cool features and still fits in your pocket
on September 30, 2022
Posted by: JULZRulz
from Dallas Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] Since I got the flip all I want is to get the fold!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Foldable friendly fit
on October 2, 2022
Posted by: AZFlip
from Tempe, AZ
Expertise:Intermediate
[This review was collected as part of a promotion.] The flip phone has a smaller footprint and travels well in my purses. I am a big fan of the galaxy phones and was very excited to get yhe flip phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I recommend
on October 3, 2022
Posted by: Luvzflip
from Michigan
[This review was collected as part of a promotion.] I got it I love the screen on the back and it's so smooth on apps and everything
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US