Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,796 Reviews)
Rating breakdown 1,796 reviews
5 Stars
1,249
4 Stars
379
3 Stars
73
2 Stars
33
1 Star
62
92%of customers recommend this product.
(
1,601 out of
1,736)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
1
The Galaxy Flip 3 5g is trash
on June 8, 2022
Posted by: AnimalCrackers007
from Tupelo, MS
Expertise:Intermediate
I have been a advocate for all Samsung products but the phones specifically for as long as cell phone have been a thing. The Galaxy Flip 3 5g has got to be the most trash phone I have ever owned. I had the Note 10 before this one but traded it in because of the nostalgia of a flip phone brought back so many memories really. I instantly regretted my decision to do so. The preformance is awful the battery does not last, it gets hot enough to nearly burn my hand even through the case and the screen is I do not know what right where it folds. What ever you do DO NOT BUY THIS PHONE! You are better off with 2 tin cans and a string. If you handed me an iPhone I couldn't even make a call with it. I would still rather have a iPhone instead.now I'm stuck with this phone! GRRRRRRR!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
very nice phone
on June 9, 2022
Posted by: vidman56
from sussex, WI
Expertise:Intermediate
I really like this phone, but I wish it was more durable and had a better battery.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Durable and reliable phone
on June 12, 2022
Posted by: Benny
from Phoenix
Expertise:Beginner
I bought this a month ago and it has stuck up to my expectations. Highly recommend buying this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy the Flip 3
on June 13, 2022
Posted by: wille33pd
from Orlando, Fl
Expertise:Expert
I was happy with this phone but after 7 months it's crapping out in me. The screen goes black when I open the phone and have to open a close several times to get it to stay on. I'm so grateful the sales person suggested that I purchase the insurance. Save your money never have I ever had a phone malfunction so soon.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
(click to see the video)
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi, Thank you for your feedback on The Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. If you are experiencing severe issues with the device’s screen, we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Screen Peeling
on June 14, 2022
Posted by: Lady Warrior
from TX
Expertise:Intermediate
Purchased phone on day of launch and 9 months later.... The screen initially started to peel at the fold as a very thin line and then progressed to a "separation" of the screen along the fold. I contacted Samsung through the chat function and they are resolving this issue. However, I'm fearful that it may happen again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Lady Warrior, thank you so much for your feedback we are happy to hear that you are receiving support for this issue since it does seem them you are still under warranty. We do hope that this issue gets resolved quickly and that you can get back to enjoying your Samsung Galaxy Z Flip3 5G. Thank you for being a loyal Samsung customer
Best,
-Michael
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, warning about the screen protector
on June 15, 2022
Posted by: MrRogers
from Greenville SC
Wife and I purchased these about 9 months ago. We've very much enjoyed the phones themselves. About a month ago like all the other reviews state our factory installed screen protectors began to crack and come off in the middle where the crease is. It's gotten to the point that it's interfering with touch controls. NOBODY that I've called locally including our carrier will replace it. I've tried calling samsung twice now and each time after the initial prompts I get put on hold with no music or queue times. Love the phone but due to the screen protector issues and lack of service both 3rd party and with samsung themselves so far I wouldn't buy one again.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on June 15, 2022
Posted by: Cveenstra
from San diego
Expertise:Intermediate
I only had this phone for 4 months before i started having problems. The screen would shut off when i open the phone all the way. It would happen consistently. Also i would lose all data converage even though i had full bars and 5g coverage. I would have to turn on/off airplane mode to fix it. Honestly i would not suggest this phone to anyone. I regret buying it and i will never get another folding phone again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Cveenstra, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen and coverage. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and maybe even find a solution that works best for you. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Screen stays black after opening
on June 15, 2022
Posted by: pacaveli21
from Albuquerque NM
Expertise:Expert
Phone overheats and screen stays blank after opening
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Pacaveli21, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen and with it over heating. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and maybe even find a solution that works best for you. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US