Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,796 Reviews)
Rating breakdown 1,796 reviews
5 Stars
1,249
4 Stars
379
3 Stars
73
2 Stars
33
1 Star
62
92%of customers recommend this product.
(
1,601 out of
1,736)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
2
Not so great
on June 2, 2022
Posted by: Nasha
from Tucson az
Expertise:Intermediate
I've haven't had the phone for 6 months and the cover started to completely separate from the middle of the phone. Shameful didn't last a year
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 3, 2022
Hi Nasha, thank you for your feedback on your Galaxy Z Flip3. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 3, 2022
Posted by: Nasha
from Tucson az
Expertise:Expert
I really liked this phone but sadly it barely lasted 6 months. The cover started to tear from the middle of the screen and peeled back.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi Nasha, Thank you for your feedback on The Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. If you are ever experiencing severe issues with the screen/display, we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Screen
on June 4, 2022
Posted by: Ernest
from Kentucky
Expertise:Expert
Don't flip it to many times or the crease will crack
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 7, 2022
Hi Emest, Thank you for your feedback on The Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. If you are ever experiencing severe issues with the device, we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Flip
on June 5, 2022
Posted by: Frank s
from Connecticut
Expertise:Intermediate
I will never go back to a regular phone again, so small fits in any pocket. Great product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on June 5, 2022
Posted by: SteelCityFan
from Pittsburgh, PA
Expertise:Expert
I have had my 256g Flip for almost 7 months now and I am not surprised at all.The phone performs exactly the way Samsung designed it to perform.I had major concerns about the screen when I first got it but the screen looks like it did the day I bought the phone.I bought an otterbox for it and dropped it three times and the ob saved my phone.I have had it an additional month without a case.Durable as it is supposed to be,sleek and nice to look at but most of all nice camera and video could maybe use a little improvement but overall I give my FLip 5 STARS.Nice job Samsung!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Flip samsung
on June 7, 2022
Posted by: Kunsa
from New Yprk
Expertise:Beginner
I bought last year flip Z but it got cracked by middle of phone without drop it, so never buy flip phone. Samsung is wrost cheap phone I ever had in my life.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 13, 2022
Hi Kunsa, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help with your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone but
on June 7, 2022
Posted by: Randomlaura
from Los Angeles
Expertise:Intermediate
I bought this phone in December and after 6 months the screen has been detaching at the fold.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality
on June 8, 2022
Posted by: Frank A
from San Antonio TX
Expertise:Expert
Poor quality , I bought my wife the galaxy z fold 3 5g and the inside screen got a black like in the center. I did my research and it is a very common problem, I asked if it got wet. I hope someone files a class action against Samsung over the quality of their phones. You have lost a faithful Samsung customer.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US