Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,796 Reviews)
Rating breakdown 1,796 reviews
5 Stars
1,249
4 Stars
379
3 Stars
73
2 Stars
33
1 Star
62
92%of customers recommend this product.
(
1,601 out of
1,736)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
3
Poor Battery Life
on April 9, 2022
Posted by: Mary
from Ohio
Expertise:Intermediate
I was so excited to receive this phone. The phone has so many great feature.The only problem I have is the short battery life. It doesn't have a 24 hour battery life. Hardly 10. You would have to keep a charger on you 24/7. Also after a while you will see dent like marks on your screen. The magnet around the corners grabs a lot of things.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Mary,
Thank you for contacting us about this and for purchasing the Galaxy Z Flip3. We sincerely apologize for the inconvenience this has caused you, as your phone depletes its battery life quickly. I understand how essential it is to enjoy your device without worrying about its shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426583
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
I gave it back
on April 11, 2022
Posted by: Tried it
from Fort Myers FL
Expertise:Intermediate
After years of prodding from my husband to “upgrade” from IPhone to Samsung I finally gave in. I went with the flip phone but after 1 day gave it back. Biggest issue - it’s too long and top heavy and too hard to hold while texting. Not user friendly as promised. My husband has had Galaxies forever and couldn’t figure out how to use it. I don’t have time to learn an entire new device so with that and the shape I traded it in for an IPhone 13 Pro. Honestly this one is too square and heavy but I don’t seem to have a choice.
No, I would not recommend this to a friend.
Design
1
Written by a customer while visiting Samsung US
Customer Rating
3
Love it bur battery life is horrible
on April 11, 2022
Posted by: Dawn
from Ft worth tx
[This review was collected as part of a promotion.] I love the phone but battery suckes.could be improved
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 12, 2022
Hi Dawn,
Thank you for getting in touch about this and for loving the product despite the issue you're having. We sincerely apologize for the inconvenience this may have caused you, as the battery life is poor on your Galaxy Z Flip3. I understand how essential it is to enjoy using your device without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144395193
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone small battery life
on April 11, 2022
Posted by: Joey
from Tampa
Expertise:Expert
[This review was collected as part of a promotion.] I love this phone. Big wow factor and it's cool to go back in time to the old flip phone style while having a full smart phone. Great for keeping you from using you phone all the time. The only downside is it has a lower battery life. You can still get through the day, but I am close to 20% or lower at the end of the day.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cool concept poor battery
on April 11, 2022
Posted by: Cristinaaa28
from Pittsburgh PA
Expertise:Expert
While I like the small size of the phone folded up and enjoy the screen when open. The battery is subpar if the battery was not as bad I would give 5 stars but as of now battery life killed my review
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Peice of poop quality!!!
on April 11, 2022
Posted by: JenCA
Expertise:Intermediate
Had less then 2 months and the phone screen cracked in the fold. Seems to be #1 complaint Im reading here. Regret this phone but sadly Im stuck with it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: Lux0331
from Climbing Hill, Ia
Expertise:Intermediate
[This review was collected as part of a promotion.] I was nervous getting the flip because of the foldable screen but I am happy I bought it. It us super convveing able to fold it and it fits in my pocket alot easier then other phones. So far I have zero complaints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's a great phone but to small
on April 12, 2022
Posted by: James
from Rockford, Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] I want a bigger phone!I am use to a bigger phone like the note!
I would recommend this to a friend!
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US