Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,594 Reviews)
Rating breakdown 1,594 reviews
5 Stars
1,102
4 Stars
330
3 Stars
69
2 Stars
32
1 Star
61
91%of customers recommend this product.
(
1,408 out of
1,539)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
1
nothin great but it fits in your pocket
on June 30, 2022
Posted by: MLopez
from Galveston tx
Expertise:Expert
[This review was collected as part of a promotion.] I have had my phone since Feb 2022 it doesn't hold its charge it dies really fast and when you play music from an app it drop it the picture quality really really sucks next time ill wait till i see the reviews for the new phones before jumping into buying one.
No, I would not recommend this to a friend.
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, July 12, 2022
Hi MLopez, thank you for your feedback on your Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty for your battery, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and see if it need service. We have also provided some links that might be of use to you as well. Thank you again for being a Samsung Customer and we hope that we can help you get your device’s battery back to normal.
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
It’s just okay
on July 1, 2022
Posted by: MRDissatisfied
from NJ
Expertise:Expert
It is very basic the only real cool thing is that it folds and that gets old really quick when it doesn’t have any other bells and whistles that make using it worth while. It’s kind of like a home phone something I barely use.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hello. Thank you for giving your assessment of the Samsung Galaxy Z Flip3. We’re pleased you like it’s folded compact design. I’m attaching a link to the Samsung Galaxy Z Flip3 user manual and also articles such as how to use Flex mode and how to use the cover screen. The Samsung Galaxy Z Flip3 is ideal for hands-free capture which allows you to take photos and videos with your voice or by showing your palm to the screen. So I’ve also attached a guide to that as well. Thank you for being a valued Samsung customer. -Bethany
Manuals & Software | Official Samsung Support US
Get the best shots with your Galaxy Z Flip series phone (samsung.com)
Use the Cover screen on the Galaxy Z Flip series phone (samsung.com)
Flex mode on Galaxy foldable phones (samsung.com)
Manuals & Software | Official Samsung Support US
Get the best shots with your Galaxy Z Flip series phone (samsung.com)
Use the Cover screen on the Galaxy Z Flip series phone (samsung.com)
Flex mode on Galaxy foldable phones (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
5
Slick phone beautiful screen
on July 3, 2022
Posted by: Robert
from Montague, Michigan
Expertise:Expert
I've had this phone for a little while and it's been great so far. Hopefully after I inevitably drop it several times the screen survives but definitely a top notch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Love hate
on July 4, 2022
Posted by: Markco50
from Clearwater Fl
Expertise:Intermediate
I just got my replacement flip3. I have had it since September 21. The screen protector they have on there was coming apart. The battery was lasting 12 hours only. The battery sucks. If it had a better battery I would like better. The screen protector I hadn't heard about that.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce , July 20, 2022
Hi Markco,
Thank you for taking the time to review the Samsung Galaxy Z Flip3 5G. I’m attaching a couple links that should aide you with the battery life. If you need any further assistance, please feel free to reach out to Samsung Support also linked below. –Bethany
https://www.samsung.com/us/support/galaxy-battery/optimization/
Get the most out of your Galaxy phone's battery (samsung.com)
Support Home | Official Samsung Support US
Thank you for taking the time to review the Samsung Galaxy Z Flip3 5G. I’m attaching a couple links that should aide you with the battery life. If you need any further assistance, please feel free to reach out to Samsung Support also linked below. –Bethany
https://www.samsung.com/us/support/galaxy-battery/optimization/
Get the most out of your Galaxy phone's battery (samsung.com)
Support Home | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on July 6, 2022
Posted by: MellowCandy
from San Jose, CA
Expertise:Intermediate
Yes, this phone is kind of gimmicky... but that's why I choose and like it. I love that it folds away small, and it'll easy to use. I have had NONE of the issues other raters for this phone have mentioned. I am very careful with it; I have a case and a wriststrap attached to my phone and carry it like that, or in my purse. I make sure it's NEVER in my pocket, and I Never sit on it. I always get compliments on it or weird looks of shock when I put it away haha. Freaks people out af first, and it's hilarious! Over time (I've had this phone for at least 6months now) the "crease" in the middle had become Very Slightly more pronounced, but honestly not noticeable when the screen is on.
My one wish for this phone, is that I could record videos/take pictures when the phone is closed. In combination with my Samsung watch would be even better.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z flip3 is an Awesome phone!
on July 6, 2022
Posted by: AnotherGeorge
from Columbus, Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] I love that this phone folds because when it does, it protects it from being smashed, cracked, or even rained on. Since I've had it, I've dropped it a few times but nothing matters cause the main screen is safe! I spent way to much money on replacement screens for expensive phones, but not anymore. :) thanks Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not reliable
on July 11, 2022
Posted by: Rodolfo
from Nashville, TN
Expertise:Intermediate
I bought this 9 months ago, I need to change it now...
The screen fails a lot, when you open the phone does not always turn on, you have to try several times, the microphone stopped working after a couple of months, it is intermittent, so I use the speaker call when the mic is not working.
Performance is ok, camera could be better, but I would never buy this again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 25, 2022
Hi Rodolfo,
Thank you for taking the time to review of the Samsung GalaxyZ Flip3 5G. All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality. It sounds like your device should still be under warranty so I’m attaching a link below. If you need any further support please reach out to Samsung Support, also attached below. Thank you for being a valued Samsung customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review of the Samsung GalaxyZ Flip3 5G. All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality. It sounds like your device should still be under warranty so I’m attaching a link below. If you need any further support please reach out to Samsung Support, also attached below. Thank you for being a valued Samsung customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Broke in less than a year
on July 11, 2022
Posted by: redcurrant
from Chicago, IL
After less than a year of normal daily usage, the screen has a deep crease, cracked, and bubbling up.
After a few months, the mini display screen stopped showing incoming call notifications when the phone was closed. It is not compatible with certain apps, as a result, my Instagram will no longer work on this phone. Or when I post to TikTok or Snapchat the videos come out horribly grainy
On top of that, none of the nearby service locations have any parts to fix the screen as more people are coming to fix their phones than Samsung is sending out parts. But even if I waited who knows how many months, probably until my warranty expires, and got the screen fixed the software issues would still persist.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 26, 2022
Hi Redcurrant,
Thank you for your assessment of the Galaxy Z Flip3 5G. We appreciate all feedback as it helps us innovate and improve the designs and functionality of our products. I’ve attached a link to Samsung Repair Services. Often times they’re able to accommodate walk-in or at-home services for your convenience.
Also below is the link to Samsung Support, please feel free to reach out to them for assistance regarding the software. Thank you for being a valued customer. –Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Thank you for your assessment of the Galaxy Z Flip3 5G. We appreciate all feedback as it helps us innovate and improve the designs and functionality of our products. I’ve attached a link to Samsung Repair Services. Often times they’re able to accommodate walk-in or at-home services for your convenience.
Also below is the link to Samsung Support, please feel free to reach out to them for assistance regarding the software. Thank you for being a valued customer. –Bethany
Samsung Repair | Cracked Screen Repair | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US