Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,594 Reviews)
Rating breakdown 1,594 reviews
5 Stars
1,102
4 Stars
330
3 Stars
69
2 Stars
32
1 Star
61
91%of customers recommend this product.
(
1,408 out of
1,539)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
4
Great phone, warning about the screen protector
on June 15, 2022
Posted by: MrRogers
from Greenville SC
Wife and I purchased these about 9 months ago. We've very much enjoyed the phones themselves. About a month ago like all the other reviews state our factory installed screen protectors began to crack and come off in the middle where the crease is. It's gotten to the point that it's interfering with touch controls. NOBODY that I've called locally including our carrier will replace it. I've tried calling samsung twice now and each time after the initial prompts I get put on hold with no music or queue times. Love the phone but due to the screen protector issues and lack of service both 3rd party and with samsung themselves so far I wouldn't buy one again.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on June 15, 2022
Posted by: Cveenstra
from San diego
Expertise:Intermediate
I only had this phone for 4 months before i started having problems. The screen would shut off when i open the phone all the way. It would happen consistently. Also i would lose all data converage even though i had full bars and 5g coverage. I would have to turn on/off airplane mode to fix it. Honestly i would not suggest this phone to anyone. I regret buying it and i will never get another folding phone again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Cveenstra, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen and coverage. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and maybe even find a solution that works best for you. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Screen stays black after opening
on June 15, 2022
Posted by: pacaveli21
from Albuquerque NM
Expertise:Expert
Phone overheats and screen stays blank after opening
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Pacaveli21, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen and with it over heating. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and maybe even find a solution that works best for you. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Easily damaged
on June 25, 2022
Posted by: KLew
from Illinois
Within the first month of having this phone, pixels in the screen became visible, then the screen would flicker and freeze, then where the phone folds it became damaged from daily use leading to the screen being completely black. Would not recommend this style of phone. This is a very costly phone and is not durable, waste of money and headache trying to figure out how to get a new phone with warranty
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 29, 2022
Posted by: Jeff
from Holiday FL
[This review was collected as part of a promotion.] Bought it from my roommate and totally love it and hoping to get the new one when it comes out
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I traded an LG V60 in for my Z Fold.
on June 29, 2022
Posted by: Redrocker
from Miami Florida
Expertise:Expert
[This review was collected as part of a promotion.] I miss my LGV60 DUAL SCREEN!
I am satisfied with my Z Fold though I am getting used to the features.
I am satisfied with my Z Fold though I am getting used to the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on June 29, 2022
Posted by: Ducky
from Wisconsin
[This review was collected as part of a promotion.] Bought this phone since my lg would not charge, my biggest concern was the mentions of the battery life as a student I needed it to last me throughout the day, it does exactly that. Some people don't like the little bump on the screen which is where it folds. But it doesn't affecting usage or watching either. It'll last me the entire day it's super nice.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z Flip 3 phone is an excellent choice
on June 29, 2022
Posted by: Friend
from Charlotte, NC
Expertise:Intermediate
[This review was collected as part of a promotion.] Everywhere I go people ask me about my flip phone. Many people want a high quality small phone that easily fits in their pocket or purse. My favorite feature is when the phone is closed and rings, I can see what number is calling on the screen. Then when I open it, I can talk right away. I also really like the compact size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US