Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,594 Reviews)
Rating breakdown 1,594 reviews
5 Stars
1,102
4 Stars
330
3 Stars
69
2 Stars
32
1 Star
61
91%of customers recommend this product.
(
1,408 out of
1,539)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
1
Flip samsung
on June 7, 2022
Posted by: Kunsa
from New Yprk
Expertise:Beginner
I bought last year flip Z but it got cracked by middle of phone without drop it, so never buy flip phone. Samsung is wrost cheap phone I ever had in my life.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 13, 2022
Hi Kunsa, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help with your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone but
on June 7, 2022
Posted by: Randomlaura
from Los Angeles
Expertise:Intermediate
I bought this phone in December and after 6 months the screen has been detaching at the fold.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality
on June 8, 2022
Posted by: Frank A
from San Antonio TX
Expertise:Expert
Poor quality , I bought my wife the galaxy z fold 3 5g and the inside screen got a black like in the center. I did my research and it is a very common problem, I asked if it got wet. I hope someone files a class action against Samsung over the quality of their phones. You have lost a faithful Samsung customer.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
The Galaxy Flip 3 5g is trash
on June 8, 2022
Posted by: AnimalCrackers007
from Tupelo, MS
Expertise:Intermediate
I have been a advocate for all Samsung products but the phones specifically for as long as cell phone have been a thing. The Galaxy Flip 3 5g has got to be the most trash phone I have ever owned. I had the Note 10 before this one but traded it in because of the nostalgia of a flip phone brought back so many memories really. I instantly regretted my decision to do so. The preformance is awful the battery does not last, it gets hot enough to nearly burn my hand even through the case and the screen is I do not know what right where it folds. What ever you do DO NOT BUY THIS PHONE! You are better off with 2 tin cans and a string. If you handed me an iPhone I couldn't even make a call with it. I would still rather have a iPhone instead.now I'm stuck with this phone! GRRRRRRR!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
very nice phone
on June 9, 2022
Posted by: vidman56
from sussex, WI
Expertise:Intermediate
I really like this phone, but I wish it was more durable and had a better battery.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Durable and reliable phone
on June 12, 2022
Posted by: Benny
from Phoenix
Expertise:Beginner
I bought this a month ago and it has stuck up to my expectations. Highly recommend buying this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy the Flip 3
on June 13, 2022
Posted by: wille33pd
from Orlando, Fl
Expertise:Expert
I was happy with this phone but after 7 months it's crapping out in me. The screen goes black when I open the phone and have to open a close several times to get it to stay on. I'm so grateful the sales person suggested that I purchase the insurance. Save your money never have I ever had a phone malfunction so soon.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
(click to see the video)
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi, Thank you for your feedback on The Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. If you are experiencing severe issues with the device’s screen, we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Screen Peeling
on June 14, 2022
Posted by: Lady Warrior
from TX
Expertise:Intermediate
Purchased phone on day of launch and 9 months later.... The screen initially started to peel at the fold as a very thin line and then progressed to a "separation" of the screen along the fold. I contacted Samsung through the chat function and they are resolving this issue. However, I'm fearful that it may happen again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Lady Warrior, thank you so much for your feedback we are happy to hear that you are receiving support for this issue since it does seem them you are still under warranty. We do hope that this issue gets resolved quickly and that you can get back to enjoying your Samsung Galaxy Z Flip3 5G. Thank you for being a loyal Samsung customer
Best,
-Michael
Best,
-Michael
Written by a customer while visiting Samsung US