Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,594 Reviews)
Rating breakdown 1,594 reviews
5 Stars
1,102
4 Stars
330
3 Stars
69
2 Stars
32
1 Star
61
91%of customers recommend this product.
(
1,408 out of
1,539)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
1
Do not buy this phone
on May 13, 2022
Posted by: CLB2003
from Riverside, CA
Expertise:Intermediate
I have only had this phone for 4 months before I experienced problems with the charging port and it was a 6 week process to get it fixed. I would love to explain the problem however samsung chose not to post my last review. My suggestion is there are to many problems with this phone. I sent it in to be fixed and I still have problems.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Screen
on May 17, 2022
Posted by: Marybeth
from Ohio
I was so excited to get my new phone! But unfortunately what everyone warned me about was true. My screen began to get hairline fractures only on thr fold and they do not consider it a manufacturers problem. Super disappointed. First phone that has ever shown any wear out tear for me. First phone I've ever regretted. Just wish it would have been better. I loved it for the first 5 months. Now I'm stuck with it.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Marybeth. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513884
Have a great day.
^Charles
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513884
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on May 21, 2022
Posted by: Cutiekatts3
from Cape coral Florida
Expertise:Expert
I have had those phone since last year and I love it! Depenable long battery life,fast charge,cool looking and compact
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on May 22, 2022
Posted by: acamerainfla
from Florida
I've had it about 2 weeks now, excellent quality.
Found it a bit slippery, so ordered the silicon sleeve (very affotdable)
I use the camera's alot while I'm kayaking on the natural springs.
I love this phone
Found it a bit slippery, so ordered the silicon sleeve (very affotdable)
I use the camera's alot while I'm kayaking on the natural springs.
I love this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen has a defect manufacturers not admitting to
on May 25, 2022
Posted by: Naurmohd
from Virginia
Expertise:Intermediate
I bought this phone about 7 months ago and six months in, a line suddenly started appearing at the crease- no damage done to the phone. The tech seems experimental and not there yet. I would advise getting a different phone. Otherwise it's a fantastic and compact device, but having a good screen feels like a basic requirement of a smartphone.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
3
Response from Samsung USBy Edward Smith, Social Commerce, May 26, 2022
Hi Naurmohd, thank you for your feedback on your Galaxy Z Flip3. We are always looking for ways to improve our products and user experiences as we continue to innovate for the future. Thanks again for providing feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
3
Folding is it's strength and weakness
on May 25, 2022
Posted by: Lancedt
from Kansas
Expertise:Intermediate
Bought the phone in November of 2021, by March of 2022 the screen has cracked in the fold and a black bubble appeared at the same time. Would not recommend this phone, no matter how convenient the folding function is.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 26, 2022
Hi Lancedt, thank you for your feedback on your Galaxy Z Flip3. We are always looking for ways to improve our products and user experiences as we continue to innovate for the future. Thanks again for providing feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE IT
on May 25, 2022
Posted by: Roger T
from AL
Expertise:Intermediate
So far I LOVE my Flip. Still learning a/b it but so far so good. I Highly Recommend it to anyone who hates carrying the other types of phones. Just close the Flip up & put it in your pocket.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The phone that folds is over rated
on May 25, 2022
Posted by: Sargent007
from Colorado
Expertise:Intermediate
The phone's a great phone kind of the screens are real touchy I went through four of them in less than a year they break rather easily they're kind of fragile and they're expensive
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 27, 2022
Hi Sargent007, thank you for providing feedback on your Galaxy Z Flip3. We are always looking for ways to improve our products and user experience based on feedback like what you’ve provided. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US