Customer reviews from Samsung US
Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Average customer rating
4.5
(1,594 Reviews)
Rating breakdown 1,594 reviews
5 Stars
1,102
4 Stars
330
3 Stars
69
2 Stars
32
1 Star
61
91%of customers recommend this product.
(
1,408 out of
1,539)
Customer Reviews for Samsung - Galaxy Z Flip3 5G 256GB (AT&T)
Customer Rating
1
phone screen is coming off
on April 13, 2022
Posted by: jaime
from CA
havent even had the phone for a year the screen is coming off and battery doesnt last
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Jaime,
That you for sharing your experience with us. We are saddened to hear about your recent experience with your Galaxy Z Flip3, as the screen is falling off and the battery life is poor. I understand how essential it is to get fixed immediately to enjoy using your device and not worry about the shelf life.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402812
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Will get better
on April 14, 2022
Posted by: Jpro
from Ohio
Expertise:Beginner
Wow, first I am shocked how many negative reviews? This is my first smart phone, I have refused to have a giant computer in my pocket but this was is great. I have only dropped it once so far but maybe I am being carefull. Screen has held up and I have had thus for 9 months. Battery life is good but I use the function to preserve battery life. I am looking forward to the next model.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love the screen in front feature
on April 18, 2022
Posted by: Easter33
from Fayetteville, AR
[This review was collected as part of a promotion.] got this a month ago switched over from an iPhone because I hated the storage space in it. I took my chances & absolutely love the flip phone so nostalgic, great quality of videos. I have the flip synced with the buds and watch so I never miss a notification. The screen on front is so cool because you get to see notification as well and customize widgets to your liking.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with it
on April 18, 2022
Posted by: Angel
from NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched to it from iphone, everything is good and it almost perfect!!
The only thing I missed from iphone is the night mode camera.
The only thing I missed from iphone is the night mode camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Near-Perfect Device
on April 18, 2022
Posted by: KasenJane
from Baton Rouge, LA
Expertise:Expert
[This review was collected as part of a promotion.] I purchased the Z Flip 3 in December of 2021 and it has been my daily driver ever since. I switched to the Z Flip from an iPhone, and while I lost a few features I gained a lot more. I love the amount of customizablity this device offers, from the app icons to the quick panel there's almost nothing you can't change to your liking. This phone has a lot more features than just customizability though, the cover screen does more than just show you recent notifications. You can control your music, take photos, and even open apps all without flipping open your device. Speaking of taking photos, this phone has AMAZING camera quality and features that make taking photos a breeze, like the fact that you can fold the phone halfway open to use it as a tripod and even use the over screen as a viewfinder, and the phone can tell when you hold out your hand and start a countdown to take the photo. While this device has many amazing features and qualities, I have had a few problems. The crease in the middle of my device where the screen folds is starting to develop separate scratches, all in a straight line near each other along the crease, this was caused from long term wear from normal usage but it doesn't bother me much and I believeit'scovered by warranty. The main issue I've had with this phone is battery life, I find myself having to plug it in at least 3 times a day. This isn't that big of an issue for me personally but I know others may have a problem with it. The device supports fast charging up to 15 W and charges from 0-100 in about 2 hours when using this method. The battery capacity is only 3300 MAH, and as a power user I find the battery only lasts me around 10 hours on a full charge. These are the only real problems I've had with this device, but I still highly recommend it regardless!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is not meant for business use
on April 19, 2022
Posted by: Firefight909
from Arkansas
Expertise:Expert
It says that it's talk time is 26hrs I'm lucky to get 7 out of it when I'm on it alot for work
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Firefight909,
Thank you for sharing your experience with us and for purchasing the Galaxy Z Flip3. I'm sorry to hear that your phone gets drained quickly, and this experience is not what we want for our customers. I understand how essential it is to enjoy using your device seamlessly while doing your daily activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422272
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us and for purchasing the Galaxy Z Flip3. I'm sorry to hear that your phone gets drained quickly, and this experience is not what we want for our customers. I understand how essential it is to enjoy using your device seamlessly while doing your daily activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422272
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away , dont buy it
on April 23, 2022
Posted by: Jpr29
from Connecticut
Expertise:Intermediate
Poor battery, screen cracks by itself and samsumg want you to pay for it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi, Jpr29. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Warranty https://www.samsung.com/us/support/warranty/
Repair Pricing https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437860
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Warranty https://www.samsung.com/us/support/warranty/
Repair Pricing https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437860
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Zero issues todaye !
on April 24, 2022
Posted by: TrueReview
from Cleveland,Ohio
Expertise:Intermediate
Ive have nothing but positive things to say about the ZFlip - no issues with performance, check Youtube for volume quality fix, no screen fold issues just whst i expected from Samsung! Buy it Try it Enjoy it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US