A few weeks prior to selling my last house, my washing machine broke. Had to replace it and purchased an Electrolux. My previous washer had been a high-end machine...but didn't live up to the Electrolux. Unfortunately for me, the purchaser of the house got a brand new Electrolux washer. Within a week of being in my new home, my wife insisted that we replace the washer and dryer with Electrolux machines. Purchased both a washer and dryer and can't speak highly enough about how well they both work. Quiet, balanced, and with every possible feature and option to make washing and drying easy. Our Electrolux washer/dryer handle clothes, towels, blankets, dog beds, and everything else we can throw at them.
I bought this dryer 2 years ago and loved it. We just moved and refinished a home and I insisted on having this machine again, the new model of course. Things keep getting stuck in the dryer. There are three "beams" that move the clothes around, two short and 1 long! The long one leaves only a sliver of space between the sides where my bedding and clothes are getting caught. I have been in my house for 3 weeks and have had multiple issues with the dryer. I'm so disappointed. My dryer is not broken and I have to wait 4 days for a repair person to come to the house and I have three little lads. This is definitely a design flaw. It has to be corrected.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ashton, Online Outreach Specialist, September 16, 2019
Hi, Mum!
Thank you for your detailed review. We understand your concern with the spacing of the dryer blade! We will be happy to document your feedback. You mentioned you have a repair appointment scheduled; if you need any further help, please feel free to give us a call at 877-435-3287 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
I bought this six months ago and the lint shield clip got hooked on a piece of my clothing, got pulled out and went for a tumble. Now the clip is broken and the lint guard is cracked and catches on everything. Trying to find a replacement is impossible!! I've wrecked so many clothes I am no longer using my dryer.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy R'Shaye, Online Outreach Specialist, August 19, 2019
Hello, Tarzan123. First, allow me to thank you for purchasing our appliances and becoming part of our Electrolux family. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-877-435-3287 Mon-Fri, 8:30 am – 8 pm (EST). Kindly, R'Shaye