Customer reviews from electroluxappliances.com
Electrolux - 8.0 Cu. Ft. Stackable Gas Dryer with Steam and LuxCare Dry System - Titanium
Average customer rating
4.6
(330 Reviews)
Rating breakdown 330 reviews
5 Stars
257
4 Stars
43
3 Stars
12
2 Stars
8
1 Star
10
86%of customers recommend this product.
(
69 out of
80)
Customer Reviews for Electrolux - 8.0 Cu. Ft. Stackable Gas Dryer with Steam and LuxCare Dry System - Titanium
Customer Rating
1
Not working from onset
on August 24, 2018
Posted by: RyanP
from Centerport,NY
I bought this brand new 3 weeks ago , still waiting for the opportunity to use this since it needed a new main board right out of the gate. I am sure this will be great when it’s fixed but not a good first impression.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, August 27, 2018
RyanP, thank you for sharing your thoughts with us. We know you were excited with your purchase and having issues so soon certainly falls short of expectations. We are confident our authorized service providers will have you up and running again soon. Please feel free to reconnect with us should you have any additional questions or concerns. -Kindest Regards, Jennifer
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Uneven drying,wrinkling. Clothes hang on lint trap
on August 31, 2018
Posted by: PJN18
from Racine WI
Model EFMG527UTT gas dryer. A couple downsides we've experienced. Foremost, when drying small loads, clothes tend to get hung up on top of the clamshell lint trap next to the door. That means they don't tumble, don't dry and come out wrinkled. We've also had problems with clothes coming out excessively wrinkled and still partially damp. We haven't used the steam features much simply because - IMO - a dryer shouldn't need steam to prevent clothes from wrinkling. I think it is the shape of the fins within the drum that may be the culprit. Finally the unit's auto sensor for sensing dampness/dryness doesn't work well. Many times we need to run the same load over and over again to get it dry... we'll set the dryer on normal to run for 47 minutes (based on the unit's timer)... we come back 15 minutes later and he unit has shut off and the clothes are still damp. All told, we're disappointed given the price and will probably look to return and replace.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ciara, Online Outreach Specialist , September 4, 2018
Hi PJN18!
We hate to hear that you are not fully content with your dryer and its design.
Some tips that can assist with your clothing items not drying properly is to shake the clothing before putting them into the dryer. You want to prevent from throwing in lumps of wet clothing. Ensuring that the air fluff and no heat options (if available on your model) are not selected. Also, the steam feature aids in reducing wrinkling, ironing and static cling.
If this does not resolve your matters, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We hate to hear that you are not fully content with your dryer and its design.
Some tips that can assist with your clothing items not drying properly is to shake the clothing before putting them into the dryer. You want to prevent from throwing in lumps of wet clothing. Ensuring that the air fluff and no heat options (if available on your model) are not selected. Also, the steam feature aids in reducing wrinkling, ironing and static cling.
If this does not resolve your matters, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
quiet and great features
on September 19, 2018
Posted by: Debbie DD
from Greendale, wi
looks great runs efficient like all the features on both the washer and dryer
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Poor filter design
on August 11, 2019
Posted by: Niteowl
from Los Angeles
We stayed at a friend's house that had an electrolux washer and dryer that were amazing. They were several years old so when I wanted the same we had to purchase the current version. They were both a disappointment but the worse was the dryer. The product design department created what they call a clam lint filter. The way it is designed it has vents that lies flat at the bottom of the dryer door. If you have a light load of anything, articles of clothing gather on top of the filter vents and stay there. The dryer runs for what seems like forever and when it does stop, the clothes are still damp from the suctioned clothes blocking the vents. It is a poor design and needs to be fixed. What they need to do is design a filter whose top is angled so that the clothes cannot get sucked onto and lodged on top of the lint filter vents. I would buy it in a heartbeat. Instead I will have to take a loss on this set and sell them. I cannot stand vigil on my dryer. It really is upsetting. I will never buy elctrolux again if they do not fix this filter soon.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Online Outreach Specialist, August 14, 2019
Hey, Niteowl! Thank you for taking the time to provide us with your valuable feedback. We're sorry to hear that your experience has not been positive. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
Please take a moment to contact us directly at 1-877-435-3287; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to contact us directly at 1-877-435-3287; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Annoyed
on August 16, 2019
Posted by: Tarzan123
from Ontario, Canada
[This review was collected as part of a promotion.] I bought this six months ago and the lint shield clip got hooked on a piece of my clothing, got pulled out and went for a tumble. Now the clip is broken and the lint guard is cracked and catches on everything. Trying to find a replacement is impossible!! I've wrecked so many clothes I am no longer using my dryer.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy R'Shaye, Online Outreach Specialist, August 19, 2019
Hello, Tarzan123.
First, allow me to thank you for purchasing our appliances and becoming part of our Electrolux family. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-877-435-3287 Mon-Fri, 8:30 am – 8 pm (EST). Kindly, R'Shaye
First, allow me to thank you for purchasing our appliances and becoming part of our Electrolux family. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-877-435-3287 Mon-Fri, 8:30 am – 8 pm (EST). Kindly, R'Shaye
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
My laundry keeps getting stuck in the dryer!
on September 13, 2019
Posted by: Mum of three lads
from Winnetka, IL
I bought this dryer 2 years ago and loved it. We just moved and refinished a home and I insisted on having this machine again, the new model of course. Things keep getting stuck in the dryer. There are three "beams" that move the clothes around, two short and 1 long! The long one leaves only a sliver of space between the sides where my bedding and clothes are getting caught. I have been in my house for 3 weeks and have had multiple issues with the dryer. I'm so disappointed. My dryer is not broken and I have to wait 4 days for a repair person to come to the house and I have three little lads. This is definitely a design flaw. It has to be corrected.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ashton, Online Outreach Specialist, September 16, 2019
Hi, Mum!
Thank you for your detailed review. We understand your concern with the spacing of the dryer blade! We will be happy to document your feedback. You mentioned you have a repair appointment scheduled; if you need any further help, please feel free to give us a call at 877-435-3287 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for your detailed review. We understand your concern with the spacing of the dryer blade! We will be happy to document your feedback. You mentioned you have a repair appointment scheduled; if you need any further help, please feel free to give us a call at 877-435-3287 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Works as it should, but seems slower
on June 2, 2022
Posted by: EW402
from Wisconsin
[This review was collected as part of a promotion.] Our 25 year old washer and dryer had a perfect match in speed. Dryer would dry clothes as fast as the washer could wash them. Now, we are waiting on the dryer often
Response from electroluxappliances.comBy DERRICK, Online Outreach Specialist, June 3, 2022
Hi, EW402. We appreciate hearing from you. We have some tips that may optimize your dryer’s performance on page 45 of your Use & Care manual (https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A20448903en.pdf). Should you have additional questions or concerns, please join us via Live Chat and we will be happy to work with you! -Derrick
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
on August 21, 2022
Posted by: Corgimom
from Fallon nv
[This review was collected as part of a promotion.] I bought this dryer in July. I absolutely love it. I wash clothes everyday. It dries fast and has many different settings to choose what type of clothes I am drying. The capacity is very large. I would definitely buy again.
Written by a customer while visiting electroluxappliances.com