Customer Reviews for Electrolux - 8.0 Cu. Ft. Stackable Gas Dryer with Steam and LuxCare Dry System - White
Customer Rating
2
so far not impressed
on July 3, 2020
Posted by: Not Happy in New Jersey
from Bergen County, NJ
I bought this a month ago. run time for a program is especially long. i just had the repair guys here and they are ordering a new sensor which will not be here for a week. Between every dry there is a lot of dust on top of the dryer and very little in the lint trap even for towels. the repair person told me maybe it wasn't connected good or there was a hole in the line. Since I bought all connecting parts new and have had it reconnected (after having ductwork throughly cleaned) I know this is not the problem. this has been going on since the first day I received it.. I'm hoping a new sensor will fix the drying time but still have the dust problem. so far not worth the price i paid but will revise review if the situation improves.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Katrina, Outline Outreach Specialist, July 6, 2020
Hello, Not Happy in New Jersey!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your dryer. Should service not address your concerns, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
I have owned this washer dryer for a year and a few months. The dryer does not dry clothes well. The experience with this brand-new equipment is very disappointing.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Bianca, Online Outreach Specialist, June 15, 2020
Hello, Wethumidclothes!
Thanks for your feedback. We are not pleased to hear about your experiences with the dryer. Rest assured, we make every effort to manufacture quality products and your concerns will not go unnoticed. I located and reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to chat with us at electroluxappliances.com or call us at 877-435-3287. We are available Monday through Friday from 8:30 am-8 pm EST. -Bianca