I have owned this washer dryer for a year and a few months. The dryer does not dry clothes well. The experience with this brand-new equipment is very disappointing.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Bianca, Online Outreach Specialist, June 15, 2020
Hello, Wethumidclothes!
Thanks for your feedback. We are not pleased to hear about your experiences with the dryer. Rest assured, we make every effort to manufacture quality products and your concerns will not go unnoticed. I located and reviewed your file and see where service was scheduled to address your concerns. If you need further assistance, please feel free to chat with us at electroluxappliances.com or call us at 877-435-3287. We are available Monday through Friday from 8:30 am-8 pm EST. -Bianca
I bought this a month ago and trying to figure out why my clothes don’t get completely dry. The 18 minutes quick dry cycle leaves clothes damp too.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Bianca, Online Outreach Specialist, June 15, 2020
Hello, Amy2424!
Thanks for your feedback. We are not pleased to hear you are experiencing issues with your dryer. The 18 minute fast dry option is designed to quickly dry small loads only. Here are some tips that should help with your concerns. Make sure to clean the lint filter after every cycle and check to make sure the exhaust duct meets the requirements in the installation instructions. Also, check the voltage if the dryer is connected to a 208 volt versus a 240 volt the drying time will be 20% longer. I hope you find this information helpful and if you should need further assistance, the best way to contact us is via chat at Electrolux.com. You can also contact us by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Bianca