Good afternoon, Lee123! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed.
We understand that your clothing get caught between the filter and the auto dry doesn't dry properly. We recommend making sure that the load is not too small or too big for the drying cycle and that the lint filter is cleaner after each use.
Should the troubleshooting provided proves to be unsuccessful, we recommend having one of our authorized service providers diagnose further.
We've scheduled the service appointment for Thursday, May 23, 2019 from 8-12PM with Certified Appliance Care. The servicer will be contacting you to confirm the time and date of the repair. Please feel free to contact the servicer at 800-998-2916 should you need to modify the appointment. Kindly, Courtney

Hello Ikaw. Thank you for your time and business with us. We do regret to learn that you are not completely satisfied with the design of your new dryer. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Electrolux's overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. Should you need any assistance in the future please give our team a call. Our customer service team can be reached by calling 1-877-435-3287 Mon-Fri, 8am - 8pm (EST). Kindly, Anna