Hello, bh62! Thank you for your review. We are sorry to hear about your concerns with your dryer. Please check for the following conditions: make sure that your appliance is connected to a 240-volt circuit, anything less will increase your drying time, and makes sure the drum is turning properly in order for the unit to function properly. Keep in mind that some cycles like "Air Fluff or Air Dry” does not have heat, for heated drying it is important to change the cycle to a heat setting. Larger loads will take longer to dry. Try adjusting your settings to fit your laundry load size. Make sure to leave room for the items in the dryer to tumble freely so you can avoid damp areas on your clothing. It’s recommended to fill the drum 1/3 to ½ full. This also helps reduce wrinkling. A clogged lint filter can cause the unit to not heat properly, so please clean out the lint filter if needed. The exhaust system allows the unit to heat properly. Verify the vent/duct is not crushed, smushed, twisted, or kinked. We hope that this information is useful to you. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana

Oh, no! We're sorry to hear that! You should be able to use the Options button to scroll to "Control Lock" and press Select to turn it off. Or, you can unplug the dryer for 30-120 seconds to reset the computer. If this issue continues or if it occurs again, please reach out to us by Live Chat or by phone at 877-435-3287 Monday through Friday, 8:30am to 8:00pm EST so we can assist you further!

Best,
Ashton