We appreciate your feedback! We are sad to learn that you have such concerns with ​your new dryer. We want to step in and support you. Please note that initial cycle times for auto-dry cycles are only estimates. The actual drying time may differ slightly from the time displayed. Auto-dry cycles are meant to take the guesswork out of selecting the correct drying time for each load. Moisture sensors sense the moisture level of the load as it tumbles through the heated air. With auto-dry cycles, the load will automatically be dried at the selected temperature to the desired dryness level. When the load has reached the selected dryness level, it will continue to tumble, unheated, during a cool-down period. This helps reduce wrinkling and makes items easier to handle during unloading. Also, did you know that the time dry cycle allows the option to select drying time settings ranging from 30 to 65 minutes? However, for shorter drying times, you can select the Fast-dry cycle (if available on your model), which has preset times of 20 minutes with a preset temperature of high only. Additionally, for delicate or very small loads, add two or three similar items to improve tumbling action. You can also try placing delicate, rubber-coated, or small items in a mesh bag (not included) to help improve tumbling. Lastly, check out this quick video to learn more about understanding your dryer display and controls.

https://youtu.be/eM3Wu8BNlXk

If we can help with anything directly, please don't hesitate to reach out. We can be reached via Live Chat from our website or by phone at (877) 435-3287. Contact us between 8:30 am and 8 pm EST, Monday through Friday. We hope this information was helpful. ~Keyanna

Hello, bh62! Thank you for your review. We are sorry to hear about your concerns with your dryer. Please check for the following conditions: make sure that your appliance is connected to a 240-volt circuit, anything less will increase your drying time, and makes sure the drum is turning properly in order for the unit to function properly. Keep in mind that some cycles like "Air Fluff or Air Dry” does not have heat, for heated drying it is important to change the cycle to a heat setting. Larger loads will take longer to dry. Try adjusting your settings to fit your laundry load size. Make sure to leave room for the items in the dryer to tumble freely so you can avoid damp areas on your clothing. It’s recommended to fill the drum 1/3 to ½ full. This also helps reduce wrinkling. A clogged lint filter can cause the unit to not heat properly, so please clean out the lint filter if needed. The exhaust system allows the unit to heat properly. Verify the vent/duct is not crushed, smushed, twisted, or kinked. We hope that this information is useful to you. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana