I have had Electrolux in the past, I just bought a new dryer, and after 95 minutes still didn't dry an average load of clothes. It takes about 60 minutes to dry 6 kitchen towels and a few socks. Is this normal? I have service coming to look at it, I am very disappointed in the efficiency/lack of drying.
Response from www.electrolux.comBy Christian, Online Outreach Specialist, March 25, 2024
We're sorry to hear that you had a bad experience with your dryer in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-877-435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
I contacted my appliance repairman for a suggestion of the best and most dependable washer and dryer to buy, He suggested Electrolux. I TRUST HIM - HE DEALS WITH BROKEN APPLIANCES ALL THE TIME and is much more likely than me who buys appliances once a decade.
We replaced our older Electrolux dryer with this model a year ago. It is not as good. The drying sensor doesn't seem to work, always over dries. That being said we usually run it on the timer only and it's shortest time is 30 minutes and there is no touch up cycle like the previous one. This version is not better than our previous one. Our previous one was not all that either- we replaced the heating element twice in it. It also seems like it turns a little too fast, don't tumble like they should and don't dry as evenly. Overall- I wish I had looked at other brands. But when you can't dry your clothes in the middle of winter you feel the pressure to buy.
Response from www.electrolux.comBy Jessica, Online Outreach Specialist, February 23, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. This is not the ownership experience we would want for you, and we can understand your disappointment. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help.