We replaced our older Electrolux dryer with this model a year ago. It is not as good. The drying sensor doesn't seem to work, always over dries. That being said we usually run it on the timer only and it's shortest time is 30 minutes and there is no touch up cycle like the previous one. This version is not better than our previous one. Our previous one was not all that either- we replaced the heating element twice in it. It also seems like it turns a little too fast, don't tumble like they should and don't dry as evenly. Overall- I wish I had looked at other brands. But when you can't dry your clothes in the middle of winter you feel the pressure to buy.
Response from www.electrolux.comBy Jessica, Online Outreach Specialist, February 23, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. This is not the ownership experience we would want for you, and we can understand your disappointment. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help.
I would like to say that this is the best dryer I have ever owned. I have owned many and this one is by far the most superior quality. Thank you again for making such a durable dependable product to last for many years to come!