Customer reviews from https://www.asus.com
ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Average customer rating
4.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
74
4 Stars
17
3 Stars
8
2 Stars
6
1 Star
8
82%of customers recommend this product.
(
66 out of
80)
Customer Reviews for ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Posted by: KSSURF
Verified Purchase:Yes
I purchased this product based on several reviews I read. When I received the routers I followed the instructions to set top the routers. All was good except the router would not deliver more than 80 mb/s. I then spent 2 hours on the phone with a technical rep. from your company trying to get the router speed to increase but was not able to solve the problem. I do have another router which works at over 300 mb/s. subsequently I sent the router back.
Response from https://www.asus.comBy CLM, October 16, 2024
Dear KSSURF,
We do understand your disappointment with the ZenWIFI and the inconvenience this may have caused if you are experiencing slow connection speed.
To resolve the slow connection problem, please verify or ensure that your WAN settings in the router's setup page are correct and matches your ISP's configuration. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8.
Should you need further assistance with the router, or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the ZenWIFI and the inconvenience this may have caused if you are experiencing slow connection speed.
To resolve the slow connection problem, please verify or ensure that your WAN settings in the router's setup page are correct and matches your ISP's configuration. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8.
Should you need further assistance with the router, or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
2
Products Excellent; Warranty coverage is messed up
on April 29, 2024
Posted by: griffin1933
Frequency of use:Daily
Verified Purchase:Yes
I purchased 2 brand new factory sealed ASUS ZenWiFi AX (XT8 2Pk). The units work fine and were reasonably easy to setup. I registered both products but the warranty dates were messed up. One was for only 4 months and the other less than a year. I was told they were 2 year warranties.
Response from https://www.asus.comBy CLM, October 10, 2024
Dear Griffin1933,
We certainly understand your concern regarding the warranty for the product and the inconvenience this may have caused.
Correct, this product has a 2-year warranty coverage. Should you need further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your concern regarding the warranty for the product and the inconvenience this may have caused.
Correct, this product has a 2-year warranty coverage. Should you need further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dutch6892
Frequency of use:Daily
Verified Purchase:Yes
The product works great, the only issue was understanding how it was initially configured and how it sets up in my home.
Written by a customer while visiting https://www.asus.com
Posted by: JaimeN
Frequency of use:Daily
Verified Purchase:Yes
So far, it's solved all our wifi issues. With two nodes, in a 2200 two floor house, there's now plenty of fast wifi everywhere
Written by a customer while visiting https://www.asus.com
Posted by: Ed R
Frequency of use:Daily
Verified Purchase:Yes
Performance as advertised! The 3 ethernet ports are handy. Set up was easy and software is usefull.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Tze U
Verified Purchase:Yes
Super easy to set up. Covers entire house with 1GB up/down speed.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Incredibly simple and easy guidance to set up. The app is brilliantly and intuitively designed for ease in setup.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Mattpan
Frequency of use:Daily
Verified Purchase:Yes
Easy to Setup, extremally fast and excellent value
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com