Customer reviews from https://www.asus.com
ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Average customer rating
4.2
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
74
4 Stars
17
3 Stars
8
2 Stars
6
1 Star
9
82%of customers recommend this product.
(
66 out of
80)
Customer Reviews for ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Posted by: Melllvar3002
Frequency of use:Daily
Verified Purchase:Yes
Easy setup. It provides reliable, fast network. I recommend it.
Written by a customer while visiting https://www.asus.com
Posted by: Kenneth Dotsey
Frequency of use:Daily
Verified Purchase:Yes
Too complicated does not play well with older devices and also prioritizes band settings and 2.4 GHz devices disconnect
Response from https://www.asus.comBy CLM, October 24, 2025
Dear Kenneth Dotsey,
Thank you for your comment.
We do understand your disappointment with this ZenWiFi and the inconvenience this may have caused if you are experiencing disconnect issues with 2.4Ghz devices.
To resolve this issue, manually connect your older devices to the 2.4 GHz band by giving them different network names (SSIDs). you can further improve stability by changing the 2.4 GHz band settings, such as disabling "Smart Connect" or lowering the channel bandwidth to 20 MHz. Also, we recommend updating the routers' firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8. Furthermore, place the routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. For helpful tips on how to setup this ZenWiFi, visit our Product Support page at: https://www.asus.com/support/faq/1045754/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this ZenWiFi and the inconvenience this may have caused if you are experiencing disconnect issues with 2.4Ghz devices.
To resolve this issue, manually connect your older devices to the 2.4 GHz band by giving them different network names (SSIDs). you can further improve stability by changing the 2.4 GHz band settings, such as disabling "Smart Connect" or lowering the channel bandwidth to 20 MHz. Also, we recommend updating the routers' firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8. Furthermore, place the routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. For helpful tips on how to setup this ZenWiFi, visit our Product Support page at: https://www.asus.com/support/faq/1045754/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com