Customer reviews from https://www.asus.com
ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Average customer rating
4.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
74
4 Stars
17
3 Stars
8
2 Stars
6
1 Star
8
82%of customers recommend this product.
(
66 out of
80)
Customer Reviews for ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Posted by: PGVT
Frequency of use:Daily
Verified Purchase:Yes
so far so good, wifi coverage is excellent and nice to finally be up to speed with wifi 6. only troublesome part was with the firmware, it took a few tries to get it to take to the router and Mesh Node.
Written by a customer while visiting https://www.asus.com
Posted by: JJduke
Frequency of use:Daily
Verified Purchase:Yes
The ASUS Mesh Network was easy to setup and is blazing fast compared to my previous mesh network.
Written by a customer while visiting https://www.asus.com
Posted by: Dave!
Frequency of use:Daily
Verified Purchase:Yes
System very easy to set up. Love the speed and coverage
Written by a customer while visiting https://www.asus.com
Posted by: DJnewmar
Verified Purchase:Yes
System would not stop dropping nodes. After installing the app and following directions to the letter, half of the nodes refused to stay connected even after they were wired by ethernet throughout the house.
Response from https://www.asus.comBy CLM, September 28, 2024
Dear DJnewmar,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409024333-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409024333-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: shkell
Frequency of use:Daily
Verified Purchase:Yes
Worked well all over the house. Wired to modem is 40/10
Lowest reading from all rooms in the house was 35/10 (3500 sq feet)
Pretty easy to install. Hardest update was google ring devices
Those had to be removed and reinstalled
Lowest reading from all rooms in the house was 35/10 (3500 sq feet)
Pretty easy to install. Hardest update was google ring devices
Those had to be removed and reinstalled
Written by a customer while visiting https://www.asus.com
Posted by: S. Troyer
Frequency of use:Daily
Verified Purchase:Yes
Excellent so far…very simple to set up via app, and noticed an immediate difference in Sopers compared to old routers
Written by a customer while visiting https://www.asus.com
Posted by: Ron Craig
Frequency of use:Daily
Verified Purchase:Yes
Love the ways these work and without any problems.
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Very stable and strong WiFi signal, very pleased!
on September 29, 2024
Posted by: Rch69
Verified Purchase:Yes
Great Mesh system!!!!! Have now had over a week, and could not be happier. I replaced a Linksys Velop 6e system that the signal would drop out every couple hours, happy with the ASUS XT8’s
Written by a customer while visiting https://www.asus.com