Customer reviews from https://www.asus.com
ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Average customer rating
4.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
74
4 Stars
17
3 Stars
8
2 Stars
6
1 Star
8
82%of customers recommend this product.
(
66 out of
80)
Customer Reviews for ASUS - ZenWiFi AX Wireless-AX 825 MB/s Router with Ethernet Modem - Black
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Easy setup, informative and clear app, great connectivity; would purchase again, and would recommend.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: ILikeBeerAndStuff
Frequency of use:Daily
Verified Purchase:Yes
This has been a very solid setup for our house. It covers 2300 sqft without any issues, as long as properly placed on either side of the house. Mine are hardwired together, but the wireless link worked perfectly prior. All our smart home devices reconnect if there is was power outage. Only complaint is I had to make a warranty claim on one of the units when it just failed randomly one day. VERY Positive side, I swapped it with the other unit and it restored our settings, etc. and we were back online in under 30 min. ASUS replaced the unit under warranty and sent me a complete replacement pair. So now I have a 3rd which I put to use in the basement.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Aaron C
Frequency of use:Daily
Verified Purchase:Yes
I knew the router was not going to provide enough reach in the townhouse, so I was happy to have these two extra nodes to improve the coverage, while the router was stuck in the garage. These three have completely covered my house area without any coverage issues. The nodes were extremely easy to connect to the main router. Very user friendly.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Kevinlh
Frequency of use:Daily
Verified Purchase:Yes
Easy setup, much more stable than my old router and fast throughput
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Pavlos
Frequency of use:Daily
Verified Purchase:Yes
I claims to cover up to 2550 sq. ft. Too ambitious. My house is 900 sq. ft.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, December 10, 2024
Dear Pavlos,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength.
Typically, the coverage of this ZenWIFI is up to 2500 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8.
Should you need further assistance with the router, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength.
Typically, the coverage of this ZenWIFI is up to 2500 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8.
Should you need further assistance with the router, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Nuclearnerd
Frequency of use:Daily
Verified Purchase:Yes
Setup was not bad at all. Coverage in the house has been disappointing. Not much better than my cable providers basic unit. The size of my house is well below what you advertise so that makes it doubly disappointing.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, November 26, 2024
Dear Nuclearnerd,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak WIFI signal strength.
Typically, the coverage of this ZenWIFI is up to 5500 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8. Additionally, please check the activity light or LED on your ISP's modem when you started experiencing weak WIFI signal to determine if your ISP's internet connection is stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak WIFI signal strength.
Typically, the coverage of this ZenWIFI is up to 5500 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8. Additionally, please check the activity light or LED on your ISP's modem when you started experiencing weak WIFI signal to determine if your ISP's internet connection is stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Bryan k
Verified Purchase:Yes
Simple setup but units lossing connect and node is not connecting clients
Response from https://www.asus.comBy CLM, November 20, 2024
Dear Bryan K,
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection loss.
Typically, the coverage of this ZenWIFI is up to 5500 sq. ft. If you are loosing connection with the nodes, please verify if the PC or device connecting to the routers is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, Check if your ISP's internet service or connection is working properly or stable. Additionally, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection loss.
Typically, the coverage of this ZenWIFI is up to 5500 sq. ft. If you are loosing connection with the nodes, please verify if the PC or device connecting to the routers is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, Check if your ISP's internet service or connection is working properly or stable. Additionally, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-ax-xt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-AX-XT8.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: CSMac
Verified Purchase:Yes
Upgraded from an Orbi RBR/RBS40. It's been nearly 2 months since we upgraded and so far the two XT8s have been great. The user interface is good and fairly simple, yet really deep in capabilities and visibility. Our network stability has been solid so far, and has provided better coverage. Most importantly, a lot more of our devices are able to connect to the ASUS. Previously with the Orbi, I was unable to connect my home theater receiver and various high-end audio equipment.
Written by a customer while visiting https://www.asus.com