Customer reviews from Forno Appliances
Forno Appliances - 36 in. Wide 6 Burner Capriasca Alta Qualita 5.36 Cu. Ft. Freestanding Single Oven Gas Range with Convection Oven - Stainless Steel
Average customer rating
4.1
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
40
4 Stars
40
3 Stars
28
2 Stars
0
1 Star
0
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for Forno Appliances - 36 in. Wide 6 Burner Capriasca Alta Qualita 5.36 Cu. Ft. Freestanding Single Oven Gas Range with Convection Oven - Stainless Steel
Customer Rating
3
The front trim is damaged
on March 17, 2023
Posted by: Svetlana
I received the brand-new stove, which already had damaged trim on the front. The damage occurred during the packaging of that stove on the manufacturing side.
Response from Forno Appliances By Michael, Customer Service, March 17, 2023
Hi Svetlana,
We are sorry to hear that your new range was damaged. We have checked our system and can confirm that our sales representative, Genevieve, has already processed a replacement part for you. You should receive an automated message once the replacement part has been shipped out.
If you require any further assistance, please do not hesitate to contact Genevieve directly, or you can call us at 1-866-231-8893. We are always here to help you.
We are sorry to hear that your new range was damaged. We have checked our system and can confirm that our sales representative, Genevieve, has already processed a replacement part for you. You should receive an automated message once the replacement part has been shipped out.
If you require any further assistance, please do not hesitate to contact Genevieve directly, or you can call us at 1-866-231-8893. We are always here to help you.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Great Range
on March 14, 2023
Posted by: Blake
Burner control is great. Rotisserie is too low in the oven which limits the size of meat to cook.
Written by a customer while visiting Forno Appliances
Customer Rating
4
great
on February 28, 2023
Posted by: Jorge
I'm waiting for a repair on my gas range. Model Number FFSGS6260-36
serial number FFSGS6260-3621050003
Date of purchase November 23, 2021
purchaser Jorge Hernandez
serial number FFSGS6260-3621050003
Date of purchase November 23, 2021
purchaser Jorge Hernandez
Response from Forno Appliances By Michael, Customer Service, March 1, 2023
Hello Jorge,
I see that our technical support agent, Ralph, is in contact with you and has requested additional details and documents in order to diagnose the issue and schedule your service in a timely manner. If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-231-8893 extension 225. We're here to help and ensure your issue is resolved as quickly and efficiently as possible.
I see that our technical support agent, Ralph, is in contact with you and has requested additional details and documents in order to diagnose the issue and schedule your service in a timely manner. If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-231-8893 extension 225. We're here to help and ensure your issue is resolved as quickly and efficiently as possible.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Beautiful and powerful
on February 24, 2023
Posted by: Michelle
A beautiful and powerful range. It slipped in perfectly into our 36" slot with no gaps. The only issue we are having is the oven temperature is WAY off. It runs on average 25 degrees hotter than set. So this has been a bit of an issue when cooking.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Great and fast service
on February 21, 2023
Posted by: Larry
This is our 3rd Forno, the first one was damaged, then replaced, the second one had issues that required service, and there was none available, so it was replaced. So far, we are happy with this one.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Repair
on February 13, 2023
Posted by: Angelo
Just install the brand new stove one igniter don’t work. Set all the info to Forno. Still waiting on a response. Wish there was a local tech available. Seems to be an issue.
Response from Forno Appliances By Michael, Customer Service, February 15, 2023
Hey Angelo!
Sorry to hear of the ignitor issue your are facing. I see in our database you are in contact with our sales representative Geneviève regarding scheduling service for your range. If you ever need more assistance about your range, please feel free to continue your conversation with Geneviève or you can email us at mysupport@forno.ca or call us directly at 1-866-231-8893 extension 225.
Sorry to hear of the ignitor issue your are facing. I see in our database you are in contact with our sales representative Geneviève regarding scheduling service for your range. If you ever need more assistance about your range, please feel free to continue your conversation with Geneviève or you can email us at mysupport@forno.ca or call us directly at 1-866-231-8893 extension 225.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Registration - strange to require a rating
on February 11, 2023
Posted by: Jian
New purchase. Menu does not come with warranty or registration information. Strange to require rating for a new purchase. No serial number printed in the unit itself but a small piece of non sticky piece of paper.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Excellent product and great delivery service
on February 9, 2023
Posted by: Douglas
Gas Range is extremely well made and has a great commercial look. Fits perfect in the design of my new kitchen.
Written by a customer while visiting Forno Appliances