Customer reviews from georgeforemancooking.com
Black+Decker - Electric Quesadilla Maker - Red
Average customer rating
2.4
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
5
4 Stars
2
3 Stars
3
2 Stars
4
1 Star
11
50%of customers recommend this product.
(
10 out of
20)
Customer Reviews for Black+Decker - Electric Quesadilla Maker - Red
Customer Rating
2
Handle Broke
on February 23, 2019
Posted by: Kristen1234
from Virginia
Gender:Female
We loved this quesadilla maker the first time we used it. It was so easy and made great quesadillas. However, the second time we used it the handle broke off and it doesn’t cook evenly now. I haven’t had it even a month yet. Can it be returned or replaced?
No, I would not recommend this to a friend.
Response from georgeforemancooking.comBy Michael, Customer Service, February 25, 2019
Thank you for offering your feedback regarding your Black+Decker GFQ001. I’m sorry to hear about the trouble you’ve experienced with your quesadilla maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your quesadilla maker has a three year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting georgeforemancooking.com
Customer Rating
1
Do Not Purchase
on April 17, 2019
Posted by: rstemme
from Tampa, FL
Gender:Male
This quesadilla maker will cook your quesadillas as you wish. But just like every review below, the handle WILL break. The handle is not a replaceable part, according to the parts supplier contracted with George Foreman. Save yourself the headache and get something else.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from georgeforemancooking.comBy Michael, Customer Service, April 17, 2019
Thank you for offering your feedback regarding your George Foreman GFQ001. I’m sorry to hear about the trouble you’ve experienced with your quesadilla maker's latch, and I apologize for any confusion we may have caused. The latch itself is not available as a replaceable part, however, the issue you describe is typically considered a warranty issue. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your quesadilla maker has a three year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting georgeforemancooking.com
Customer Rating
3
Broken hatch
on August 22, 2017
Posted by: Pedro
from Tampa, FL
Gender:Male
I have the exact same problem like other reviewers. The latch broke. I can fix it if you send me the latch part. My model# GFQ001. The number on the latch is TSK-2304QD. My wife and I love it and our grandkids, too! But now is broken.
I would recommend this to a friend!
Response from georgeforemancooking.comBy Michael, Customer Service, August 25, 2017
Thank you for offering your feedback regarding your George Foreman GFQ001. I’m delighted to hear that you and your family love your quesadilla maker, but I'm sorry to hear that the latch has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting georgeforemancooking.com
Customer Rating
4
works great
on June 29, 2019
Posted by: Lucas12
from Idaho
i recently had the handle/latch break on this unit. how do i go about ordering a replacement?
I would recommend this to a friend!
Response from georgeforemancooking.comBy Michelle, Customer Service, July 1, 2019
Thank you for offering your feedback regarding your George Foreman GFQ001. I’m sorry to hear of the experience you’ve had with your quesadilla maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your quesadilla maker has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting georgeforemancooking.com
Customer Rating
1
Terribly built product
on June 15, 2013
Posted by: Killakahn
from Alberta, Canada
Gender:Male
The quesadilla maker is poor constructed with weak plastic that breaks at the point you press the top and bottom together. I replaced one maker and had the same piece break again.
No, I would not recommend this to a friend.
Written by a customer while visiting georgeforemancooking.com
Customer Rating
5
Quesadilla maker
on January 13, 2014
Posted by: MOMO
Gender:Male
Bought this quesadilla maker 1/13/14. Used it 4X works excellent!!!!! What a product! Keep up the good work!!!!! Best purchase so far this year.
I would recommend this to a friend!
Written by a customer while visiting georgeforemancooking.com
Posted by: slowmo
from Connecticut
Gender:Female
Verified Purchase:Yes
Recently used for first time. Great size for larger tortillas. Holds lots of filling and seals well. I love it!!
I would recommend this to a friend!
Written by a customer while visiting georgeforemancooking.com
Customer Rating
1
Broken Latch
on May 28, 2018
Posted by: Stella
from Land O' Lakes, FL, USA
Gender:Female
I bought this for my parents mid May and the latch broke the 2nd time used. They were extremely disappointed. Is there any way to replace the latch? Please advise.
I would recommend this to a friend!
Response from georgeforemancooking.comBy Michael, Customer Service, May 29, 2018
Thank you for sharing your feedback regarding your George Foreman Quesadilla Maker, and for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your quesadilla maker, please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting georgeforemancooking.com