I bought this one for my sister to replace her old one. I have the simpler model the NS-TSC1B. Our family been buying Zojirushi for over 40yrs. They are an amazing product.
What a great product. Everything I make in the device turns out better than I have ever made it before. All grains, lentils, you name it. Worth the money!
Perfectly cooked rice every time! Used it for all types of rice and it's truly fire-and-forget. Wish I hadn't wasted time and money on so many cheaper units. Well worth the price for the quality and consistency.
Its a bit more complicated than my older Tiger steamer. We are not used to it and I've messed up my rice pretty bad. I'm hoping that over time I will figure out how to use it.
Response from zojirushi.comBy Customer Service, September 7, 2021
Thank you for your feedback! If you are used to a conventional rice cooker then it does require one more button press. All you would need to do is select the menu setting and then press start and the rice cooker will start the cooking setting and alert you once it's done. Our Customer Service Team is available for any assistance when using the rice cooker too! https://www.zojirushi.com/app/customer_service/entry