Customer reviews from greenworkstools.com
Greenworks - 18 in. 80-Volt Cordless Brushless Chainsaw (Battery & Charger Not Included) - Green
Average customer rating
4.5
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
48
4 Stars
7
3 Stars
5
2 Stars
2
1 Star
2
93%of customers recommend this product.
(
51 out of
55)
Customer Reviews for Greenworks - 18 in. 80-Volt Cordless Brushless Chainsaw (Battery & Charger Not Included) - Green
Posted by: Zaki
from Bloomfield Hills, Michigan
Gender:Male
Verified Purchase:Yes
Very powerful chainsaw for it's weigh and size. Much better than gas powered chainsaws in its class.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Bargain
on July 22, 2024
Posted by: Bearber
[This review was collected as part of a promotion.] This is my second review of this saw. Now that I’ve used it several times I want to praise the cutting power of this Saw. In my first review, I focused on the ergonomics. The saw feels a little bit bulky. The price of this saw is excellent and if you were buying it, I would suggest getting the 4AH battery.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Ashburn VA
Gender:Male
Verified Purchase:Yes
It works well (very simple) but the weight distribution isn’t great for limbing at shoulder height or higher. It does seem to really go through chain oil and continues to have it leak when not running so make sure to store it without chain oil in it or put a rag under the chain housing.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
top Prosumer chainsaw
on March 19, 2020
Posted by: LSM2020
from Sacramento California
Gender:Male
I've been using this for a few years now and it has held up well. There is a bit of a learning curve. You need to allow the saw to do the work, if you force it the chain can bind or come off. You need at least two batteries and ideally three for continuous operation. Customer support is decent and have helped me with replacement nuts for the cover
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: J Nielsen
from Phillips, WI
Verified Purchase:Yes
I love it. I have several greenworks tools. However this is the second time pieces are missing. No tools and no oil cap on chainsaw. Poor quality control.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Hello J Nielsen,
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please use the customer contact page on our website for further assistance regarding this matter. Considering the current situation of COVID-19 we have experienced wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize for any inconveniences this may cause and thank you for your understanding and patience during this time. We look forward to assisting you with this matter!
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please use the customer contact page on our website for further assistance regarding this matter. Considering the current situation of COVID-19 we have experienced wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize for any inconveniences this may cause and thank you for your understanding and patience during this time. We look forward to assisting you with this matter!
Written by a customer while visiting greenworkstools.com
Posted by: rschlenk
Verified Purchase:Yes
Ordered the tool only. It arrived loose in the box (no packaging inside the box to secure the chainsaw) as if someone just threw it in a box and shipped it. When you spend that kind of money on a product you expect a lot more care than that. Fortunately the chainsaw wasn’t damaged.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 10, 2020
Hello anonymous,
Thank you for feedback and taking the time to voice your concerns.
We apologize that you are feeling slightly let down by your recent purchase. We will take your comments and pass them along to our relevant team members for future consideration. In the meantime, please feel welcome to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com with any questions, concerns or warranty needs.
They are always happy to provide help.
Thank you for feedback and taking the time to voice your concerns.
We apologize that you are feeling slightly let down by your recent purchase. We will take your comments and pass them along to our relevant team members for future consideration. In the meantime, please feel welcome to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com with any questions, concerns or warranty needs.
They are always happy to provide help.
Written by a customer while visiting greenworkstools.com
Posted by: B chase
from Ill
Gender:Male
Verified Purchase:Yes
The chain keeps falling off why am I doing something wrong
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care , October 18, 2021
Hello B chase,
Thank you for your feedback! Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Tension techniques can be found in the owner's manual. If you require additional assistance, please contact us directly at 1-888-909-6757 and we will provide an instructional guide to help you navigate the tension on your chain. We look forward to speaking to you.
Thank you for your feedback! Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Tension techniques can be found in the owner's manual. If you require additional assistance, please contact us directly at 1-888-909-6757 and we will provide an instructional guide to help you navigate the tension on your chain. We look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from SC
Verified Purchase:Yes
When I received it the box was half opened I received it missing 1 chain guard nut missing, luckily I had one the fit, the tool was missing and also the chain oil cap had to rig a cap so I could use it.the equipment is great once I could use it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com