Customer reviews from Western Digital
WD - Red Pro 16TB NAS Internal Hard Drive
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
28
4 Stars
3
3 Stars
6
2 Stars
2
1 Star
9
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for WD - Red Pro 16TB NAS Internal Hard Drive
Posted by: Max T
Verified Purchase:Yes
1/4 didn't work. HGST has better QC. Bought 4x16TB drives, 3 of them booted up, one didn't. Then when I went to RMA it, they said it was out of warranty. What a joke. So after waiting 3 weeks for them to ship the drives, they're out of warranty and making me wait longer to get a replacement while they figure out their side of the house.
Nice.
Response from Western DigitalBy SM OLS, December 19, 2022
Hello,
We're sorry to hear about your user experience with the WD Red Pro NAS and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Red Pro NAS and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: WCVA
Verified Purchase:Yes
Drive was defective as received. Required warranty replacement with still hasn't been processed. Had to pay shipping for return of defective drive.
Response from Western DigitalBy SM OLS, April 22, 2022
Hello,
We're sorry to hear about your online shopping experience with WD Gold Enterprise Class SATA HDD and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your online shopping experience with WD Gold Enterprise Class SATA HDD and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Vince F.
Verified Purchase:Yes
Received the unit for a 1-bay NAS. Unit is DOA. Does not spin up.
Response from Western DigitalBy SM OLS, May 18, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: TerryF
Verified Purchase:Yes
Ordered 2 16 TB NAS drives. One arrived defective.
Response from Western DigitalBy SM OLS, June 30, 2022
Hello,
We're sorry to hear your user experience with the WD Red Pro NAS Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Pro NAS Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
Hard to review a NAS drive that is on back-order.
on December 19, 2022
Posted by: MacNikkorGuy
Verified Purchase:Yes
WD's internal databases need to talk to each other better. I cannot review a drive that has not been shipped to me yet.
Response from Western DigitalBy SM OLS, December 22, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Timo
Verified Purchase:Yes
The drive was DOA - dead on arrival. Very disappointed.
Response from Western DigitalBy SM OLS, January 10, 2023
Hello,
We're sorry to hear your user experience with the WD Red Pro Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Pro Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
completely unreliable
on May 11, 2024
Posted by: jrt63..
UPDATE
I have now had 5 drives fail in 3 months (16TB drives)....
I have now had 5 drives fail in 3 months (16TB drives)....
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 13, 2024
Hello,
We are sorry for the inconvenience caused to you. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We request you to kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue, our support team will get in touch with you at the earliest.
We are sorry for the inconvenience caused to you. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We request you to kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue, our support team will get in touch with you at the earliest.
Written by a customer while visiting Western Digital
Posted by: Eubert
Verified Purchase:Yes
When connecting the Drive, it reads only 14.5 TB, So where the 1.5 TB missing. This is not right.
Response from Western DigitalBy SM OLS, August 22, 2024
Hello,
We are sorry for the inconvenience caused to you. Please be informed that systems will use both decimal and binary to measure the size. A drive's size is measured by using the total number of bytes that can be used on the drive. Please refer to the following below link to know more about the Drive is Smaller than the Drive Label:
"Available Capacity of the Drive is Smaller than the Drive Label":
https://support-en.wd.com/app/answers/detailweb/a_id/16656/
If you need any technical support, please feel free to contact us :(https://www.westerndigital.com/company/contact-us)
We are sorry for the inconvenience caused to you. Please be informed that systems will use both decimal and binary to measure the size. A drive's size is measured by using the total number of bytes that can be used on the drive. Please refer to the following below link to know more about the Drive is Smaller than the Drive Label:
"Available Capacity of the Drive is Smaller than the Drive Label":
https://support-en.wd.com/app/answers/detailweb/a_id/16656/
If you need any technical support, please feel free to contact us :(https://www.westerndigital.com/company/contact-us)
Written by a customer while visiting Western Digital