Customer reviews from Western Digital
WD - Red Pro 16TB NAS Internal Hard Drive
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
28
4 Stars
3
3 Stars
6
2 Stars
2
1 Star
9
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for WD - Red Pro 16TB NAS Internal Hard Drive
Posted by: Disel flv
Verified Purchase:Yes
I bought 2, but one of two was dead on arrival. The dead one sounds like monster. I have to wait couple of weeks for a change. And finally i got "REFURBISHED" one. Yeah.. It was not a good deal at all. I think i got scammed
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 4, 2025
Hi, We apologize for the inconvenience and delayed response. Please be informed that all products are tested and determined to meet WD's stringent quality standards before they are sent as recertified. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
If you have any specific concerns or require technical support, please contact us directly at www.westerndigital.com/support, the Customer Support team will contact you as soon as possible.
If you have any specific concerns or require technical support, please contact us directly at www.westerndigital.com/support, the Customer Support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Posted by: Vin372
Verified Purchase:Yes
Both drives arrived dead, no chance to see how good they really are. Waiting on refund.
Response from Western DigitalBy SM OLS, May 18, 2022
Hello,
We're sorry to hear about your user experience with the WD Red Pro Hard Disk Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Red Pro Hard Disk Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Jkrizel
Verified Purchase:Yes
Dead on arrival. I was super excited to get my NAS up and running for the desperately needed memory. Well that did not happen. I had a hard time returning the hard drive. I called multiple times to get a RMA, but their phone just kept ringing busy and hung up on me. Finally, I was able to return the product.
Response from Western DigitalBy SM OLS, June 28, 2022
Hello,
We are sorry to hear about your user experience with WD Red Pro NAS and appreciate your time providing this review and bringing this matter to our concern.
We regret that you had already returned the drive before allowing us a chance to make it right and we would like to assist you directly to get your concern addressed.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Red Pro NAS and appreciate your time providing this review and bringing this matter to our concern.
We regret that you had already returned the drive before allowing us a chance to make it right and we would like to assist you directly to get your concern addressed.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: KindOldMan
Verified Purchase:Yes
Bought on Cyber Monday sale on WD website. Only after purchase was informed Drive was on Back Order. If I had known drive was Back Ordered, then I wouldn't have purchased. Now 3 weeks later, told drive isn't available and will get a refund. Missed Cyber Monday deals due to WD's dishonesty. Congratulations WD, you just lost a lifelong WD customer and fan.
Response from Western DigitalBy SM OLS, December 22, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
In my TrueNas setup
on August 28, 2022
Posted by: asw2012
Installed 8x of the 16TB into my TrueNas box. Upgraded from 8TB drives to these, RAIDz2 setup, 83TB of usable storage. I suspect this amount of storage will last a good 8 years before I could need the next upgrade. Been 2 months so far and no problems, and knowing WD I probably won't have any.
Written by a customer while visiting Western Digital
Posted by: Don D.
Verified Purchase:Yes
I purchased this hard drive to work with my new Synology NAS as a media server for all my movies, music and photos. I didn't realize that this particular size was not on the Synology "approved" list for my particular drive, but all the same drives of lesser capacity are approved. This may be because this size is new. In any case, I installed the dual drives and hoped for the best and find that they work just great and are quite snappy in performance. Now if they just hold up as long as my other WD Red NAS drives, I will be quite happy.
Written by a customer while visiting Western Digital
Customer Rating
3
Good drive, poor shipping and packaging standard
on June 27, 2022
Posted by: JohnK
Verified Purchase:Yes
It is a good drive, for a good price, packaging and shipping is extremely disappointing. It came in anti static foil and thin cardboard box, two drives moving around the box. I see it as no physical damage protection, during transport. They are a bit noisy, not sure if it is due to bouncing around too much during shipping or just noisy due to size.
Response from Western DigitalBy SM OLS, June 28, 2022
Hello,
We're sorry to hear your user experience with the WD WD Red Pro NAS Hard disk drive and appreciate your time for providing this review.
The Best practice is to run diagnostics with Western Digital Dashboard when a drive does not perform as expected or is behaving abnormally. We recommend you to connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD WD Red Pro NAS Hard disk drive and appreciate your time for providing this review.
The Best practice is to run diagnostics with Western Digital Dashboard when a drive does not perform as expected or is behaving abnormally. We recommend you to connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: JohnnyT
Verified Purchase:Yes
Found it was very easy to expand storage inside my PR 2100 Raid1 storage box. I went from 8 TB to 16 TB and it took the system 18 hours to transfer all data. Process was: 1. Log into drive dashboard. 2. Turn off all installed apps. 3. Click on storage, auto rebuild on, RAID Mode 1, then Expand Capacity, and press Next. 4. Follow on-screen instructions. 5. Turn apps back on and you are done! Note that you will have to keep logging back in due to dashboard time outs in order to check progress of storage expansion.
Written by a customer while visiting Western Digital