We appreciate you sharing this feedback with us, and we'll be sure to pass your comments along. We're sorry that you had this experience, as our Braun IPL has been thoroughly evaluated to be safe when used as directed. We'd like to mention that some people will experience slight discomfort (e.g. heat or redness of the skin) when using the device, and this is normal. You may feel heat and tingling when activating the flash, followed by redness in the skin, and this type of reaction usually disappears within 24 hours. As well, our IPL has gone through many quality checks to ensure that you can enjoy the best possible results. Since only hairs in their growing phase are susceptible to treatment with light, it's important to do multiple treatments to achieve continuously smooth skin. For this reason, we recommend a start-up phase of 12 weeks. During this time, we suggest using the device once per week. We'd like to gather some more details for our Safety and Quality Teams, so please give us a call at (800) 272-8611 when you have a moment.