Customer reviews from us.braun.com
Braun - Silk-expert Pro5 IPL Removal System (Hair Removal Device, Pouch, Power Cord, Head, Gillette Venus Razor and Cartridge) - White
Average customer rating
4.4
(428 Reviews)
Rating breakdown 428 reviews
5 Stars
250
4 Stars
132
3 Stars
31
2 Stars
6
1 Star
9
91%of customers recommend this product.
(
145 out of
159)
Customer Reviews for Braun - Silk-expert Pro5 IPL Removal System (Hair Removal Device, Pouch, Power Cord, Head, Gillette Venus Razor and Cartridge) - White
Customer Rating
5
Love it!
on June 30, 2022
Posted by: Linnie
I bought the older version of this 2 and 1/2 years ago and have had great results. I no longer have to shave my legs.
I would recommend this to a friend!
Written by a customer while visiting us.braun.com
Customer Rating
4
Beats laser removal prices!
on January 29, 2020
Posted by: Emily2
from Minnesota
[This review was collected as part of a promotion.] The Braun Silk Expert Pro 5 PL5137 IPL is very easy to use and just requires being plugged into an outlet. It works as it says, helping defeat hair at the follicle with light treatment. I have been using it on my legs for several weeks now and have noticed that their is less hair than when I started. The downsides of this product are that you have to continue treating once a week for about 2-3 months to truly see the full results and that it only works with certain color hair/skin tones, as the light is not able to pick up everything (though I'd hope they are continuing to work on models where this won't be a problem anymore). There are still rogue hairs that the light can't reach around the knee/bend area, as it's hard to maneuver the light to get all of these areas. If you have sensitive skin, the light can also get a little warm and irritate you. I have also used this on my husband's back with great results. Very happy with this product overall!
I would recommend this to a friend!
Written by a customer while visiting us.braun.com
Customer Rating
5
Great Product
on January 9, 2022
Posted by: Kiki33
from New jersey
I have had this product for over a year and it’s amazing. I had done salon laser treatments on small areas but wanted to do my legs as well as touch up areas that had grown back without worrying about appointments and cost. This machine was been amazing. I am fair and had dark coarse hair. Before this i would shave and start to see hair the next day on my legs. I now have probably about 80% of my hair completely gone and the bit that does grow back grows much slower, thinner and lighter. Was recently on a beach trip for 5 days and only shaved one time for minimal hair that no one would notice but myself. Very effective and convenient. Other than the initial few months i have been very inconsistent with using maybe once every two months so I’m sure if i was more consistent i would have closer to 100% hair gone
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
not what i expected
on November 24, 2021
Posted by: fofo
i have been using this for 3months and i still cant see a good result very disappointed with it
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, November 26, 2021
Disappointment is hearing that you still haven't seen the long-lasting smooth results from your SIlk-Expert Pro 5 PL5137 yet. We're sorry to hear this, and be assured that while most people do see those results from their start-up phase in 12 weeks, you may need additional time than others. Of course, this all depends on technique, skin tone, hair color, and many more variables, so we'd love to get in touch to learn more, and see if we can enhance your experience. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
Works well, but device only lasted 10 months
on August 1, 2021
Posted by: Keak
from Portland OR
Have had great results when I used this product. However, I purchased it in October of 2020, and it is now August of 2021 and the device stopped working. It was used intermittently- it’s not like it’s been used weekly or even monthly during that time frame. For the price, it should last longer. How do I get support for the product?
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy Maria Picard, The Braun Team, August 2, 2021
We're glad to hear that you've seen great results with your Silk Expert Pro 5 PL5137. However, your device should last far longer than just 10 months. When you have the chance, we'd like to get in touch and learn more about your device and assist you with our warranty if need be. You can reach us by dialing 800-272-8611 Monday-Friday 9:00AM-6:00PM EST.
Written by a customer while visiting us.braun.com
Customer Rating
5
Works Great!
on January 12, 2023
Posted by: doritie
from Las Vegas, NV
[This review was collected as part of a promotion.] I recently got the Braun Silk-expert Pro 5 IPL and I absolutely love it. My complexion is a light olive tone with dirty blonde hair and so far this laser hair remover has been great. Easy to use and handle, and seems to be effective so far. Hair is growing much slower and less than before and no discoloration or issues. I've tested different parts of my skin and small patches at a time and I can see and feel the difference. I've done professional laser hair removal off and on for years and this feels no different. High quality effective product with great results. I definitely recommend!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
on June 18, 2021
Posted by: yf28
from Brooklyn, NY
I bought this a few months ago and it hasn't helped me at all. I tried it on my arms, legs, underarms and my side burns and my hair still grows the same, although my leg hair is growing slowly, my sideburns became thicker and start growing much faster, the same goes for my underarms. not sure why it didnt work because I have very light skin and dark hair. THIS WAS A WASTE OF MONEY!
No, I would not recommend this to a friend.
Quality
3
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, June 21, 2021
When we create our Braun devices, we always want you to be satisfied with your hair removal experience, so we're sorry to hear this feedback. We have strict quality controls in place and based on your feedback, we'd like a chance to learn more for our Quality Team and help further. When you get a chance, give us a call. We are available at (800) 272-8611 any time Monday-Friday 9a-6p EST.
Written by a customer while visiting us.braun.com
Customer Rating
1
Doesn't work
on February 1, 2021
Posted by: ryan7926
from Florida
I have been using this for 6 months, I have followed the instructions and thought it would work very well for me since I have fair skin and dark hair. I have yet to see any difference in my hair. I was very hopeful that this would work, as it has great reviews, but instead it was a huge dud. Don't waste your money on it, if it doesn't work with my hair and complexion, I don't see how it can work on anyone. If you want to laser your hair off, try a different brand.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, February 3, 2021
Hey Ryan, the Silk-expert Pro IPL device is intended to deliver a permanent reduction of unwanted hair, and we're sorry to hear that you're disappointed with your results. We'd like to learn more for our Quality Team so when you get a free chance, give us a call at (800) 262-8611 Monday-Friday 9a-6p EST, and we'll be happy to assist.
Written by a customer while visiting us.braun.com