Customer reviews from us.braun.com
Braun - Silk-expert Pro5 IPL Removal System (Hair Removal Device, Pouch, Power Cord, Head, Gillette Venus Razor and Cartridge) - White
Average customer rating
4.4
(428 Reviews)
Rating breakdown 428 reviews
5 Stars
250
4 Stars
132
3 Stars
31
2 Stars
6
1 Star
9
91%of customers recommend this product.
(
145 out of
159)
Customer Reviews for Braun - Silk-expert Pro5 IPL Removal System (Hair Removal Device, Pouch, Power Cord, Head, Gillette Venus Razor and Cartridge) - White
Customer Rating
5
Really working
on September 17, 2021
Posted by: Tonya
from North Vernon, IN
I am a several weeks into using and I have to say I already see results!!! I am a bit tan but it's fading and my hair is really dark I am guessing it will work better as my tan fades! Below my belly button is clear and under my chin is much less hair! My thighs are smooth and with a few more weeks use I am hoping my lower legs are hair free!!!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
4
Love this!
on April 29, 2023
Posted by: Rustiesue
I’ve been using this for a while and it works but I need a new cartridge and can’t find one anywhere!!
I would recommend this to a friend!
Written by a customer while visiting us.braun.com
Customer Rating
1
Does not work on brown skin!
on June 24, 2022
Posted by: LS2000
Does not work on brown skin! This product is advertised to work on medium skintone‘s, but does not. I am not dark skinned and the product did not work at all. The color chart on the box has skin colors that do not exist, which makes it difficult to make the right decision before purchasing. To send it back you have to pay for expedited shipping, and then they take up to eight weeks to send your money back on a prepaid debit card in the mail. Terrible experience!
No, I would not recommend this to a friend.
Response from us.braun.comBy Aizaz Khalid, The Braun Team, June 29, 2022
When you're looking forward to long-lasting results, we understand wanting everything to go smoothly. We're so sorry to hear that you didn't get the results you were expecting, but please know this isn't normal especially if your skin tone is within the recommended usage guidelines. While it may take 4-12 weeks to achieve optimum results, we'd still love to hear from you about this, and share your feedback regarding our Money-Back Guarantee. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Gets too hot after a few minutes of using it
on February 13, 2022
Posted by: Hasti
from Los angeles
I bought it 3 months ago and it din't work for me. I have light skin with dark hair but no results and it gets too hot after 3 minutes of using and it burns the skin
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, February 16, 2022
We're sorry this has been your experience, as our Braun IPL has undergone many quality checks to ensure that you can enjoy the best results. As well, since safety is at the heart of all we do, we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. If you feel like the IPL treatment is too hot, you can reduce the energy via the ‘feather-button’. Once you get accustomed to the feeling, you can continue with the max. energy during the next treatment. As well, this device shouldn't be used on areas with large veins, scars, etc., and certain conditions prohibit use of IPL. If you're not sure about where you can use this device, or if you can use this device, you should consult a doctor. We'd also like to mention that it can take up to 18-24 months to see results, as the typical hair growth cycle varies between individuals and depends on the body area you were using this on. We'd like to gather some more details for our Safety Team, so please give us a call at (800) 272-8611 when you have a moment.
Written by a customer while visiting us.braun.com
Customer Rating
5
Should have done this sooner
on December 23, 2021
Posted by: RMill
I have light skin and dark, coarse hair that I've always been self- conscious about. I was to the point that I had to epilate so that shaving was effective because the hair on my legs was so dense. I'm on my third treatment on my legs and most of it has stopped growing. This machine has so many safety mechanisms that I don't worry that I'm going to burn my skin. It doesn't hurt (especially if you've endured epilation or waxing) and I've experienced NO post treatment irritation or ingrown hairs (again, unlike I do with epilation or waxing). If you're considering a purchase, do it. Your only regret will be not doing it sooner!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
5
Works GREAT!
on May 2, 2023
Posted by: Anne
I've had mine for over a year, and for most areas of my body (legs, armpits, and bikini) it started working in one session. I had to shave less often and the hair was noticeably thinner. My husband is a dermatologist, and I've had actual laser hair removal treatments in the office. This hurts WAY less and is just as effective. The best part is you can use it in your own home and not make an office appt/pay out of pocket.
I would recommend this to a friend!
Written by a customer while visiting us.braun.com
Customer Rating
3
PL 5137 vs. PL 5157 - The Difference is in the Bag
on September 10, 2023
Posted by: Heidi
I had to call a Braun representative to determine what the difference was between the products. They look to have the same items included in the purchase but have a price difference of $30 USD. It turns out the difference is the bag. The bag for the PL5137 is supposed to have the golden rainbow effect where the PL5157 is just a leather-type solid grey bag. I purchased the PL5137; I didn't need the leather bag and I liked the look of the golden rainbow. Turns out I got the grey back. I double checked that I ordered and paid for the PL5137, so I'm not sure what's going on. Braun, please clear up your product details for each PL above because it's confusing to the consumer on what exactly is being purchased compared to what they receive. As a side note, I'm still using the item, so I'll leave a review at a later date on that. I have fair skin and dark hair, but I don't have any high expectations. It's not the product, I just know that because of my coloring I may not get the results I hope for.
Response from us.braun.comBy Erin Gullison, Customer Care, September 27, 2023
Heidi, thank you so much for giving our IPL 5147 a try. We're very sorry for any confusion with the listing and we're glad you called our team about this. We're unsure of what you shared with our phone team, but if you didn't do so, we suggest sharing your thoughts and suggestion with your listing. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
DO NOT BUY!!
on July 27, 2021
Posted by: Nour
from Houston TX
I bought this 1 year ago and have been using it ever since and it sucks I followed all the instructions and my hair still grows the same. it was waste of money.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, July 29, 2021
Not receiving long-lasting smooth results after a year of using our Silk-expert Pro 4 PL5137 as instructed is very unusual, and we'd like to get to the bottom of why those unwanted hairs are growing back. When you have a moment, give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com