Dear Michael, thank you so much for your business and leaving us a review. We're sorry to hear that you are having issues receiving sound using the aux in. To assist with this issue we would need to know more about how you have your TV set up. Please give our customer service team a call or email us about your issue, the specific equipment you're using and how it's connected and we can walk you through how to get your soundbar to receive audio. 1-888-999-4215 or prodinfo@dpiinc.com.