Customer reviews from Newair
NewAir - 500 Sq. Ft. Portable Air Conditioner, 13,500 BTUs (10,000 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.8
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
79
4 Stars
18
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for NewAir - 500 Sq. Ft. Portable Air Conditioner, 13,500 BTUs (10,000 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
The best features
on July 31, 2019
Posted by: Girlsmommy_2013
from Knoxville,Tn
I got this over two weeks ago and am so happy with it. Not only is it more efficient and cute my energy cost alot. Also it cools a room so much quicker! This week my children have been sick the last week and using this has kept the air pure and the room cool! Absolutely reccomend NewAir.
Response from NewairBy NewAir, Customer Service, August 8, 2019
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Written by a customer while visiting Newair
Posted by: Arthur
from Brooklyn, NY
Verified Purchase:Yes
This unit cooled my home very well, until it ran into some unforeseen issues. However NewAir has a great warranty and am getting a replacement in the works.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your NAC14KWH02. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your NAC14KWH02. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: capnkenj
from Sacramento, CA
Verified Purchase:Yes
This unit does a nice job cooling our bedroom. Installation was quick and easy. It has a sleek, stylish look, with intuitive controls. It is a bit loud.
Response from NewairBy NewAir, Customer Service, May 4, 2020
Hi, Thank you for taking the time to leave a review on your NAC14KWH02. The unit noise level is 57 dB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
AMAZING product!!
on August 8, 2019
Posted by: Raisinglittleforgets
from Ontario,Canada
Honestly I’ve never seen such a sleek, slim design in a portable AC! We have central air, but here in HOT southern Ontario, sometimes it’s just not enough. I love the dehumidifier option, it helps keep the house at least 5 degrees colder. Which helps my central air not work as hard. It’s also triples as a fan! And let me tell you it has much power! It’s the perfect addition to our living space. And the best part is, it’s so sleek and beautiful that it doesn’t look like an eye sore! we are so happy to have this as an addition to our home
Response from NewairBy NewAir, Customer Service, August 11, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Posted by: Raisinglittleforgets
from Ontario,Canada
Verified Purchase:Yes
Honestly I've never seen such a sleek, slim design in a portable AC! We have central air, but here in HOT southern Ontario, sometimes it's just not enough. I love the dehumidifier option, it helps keep the house at least 5 degrees colder. Which helps my central air not work as hard. It's also triples as a fan! And let me tell you it has much power! It's the perfect addition to our living space. And the best part is, it's so sleek and beautiful that it doesn't look like an eye sore! we are so happy to have this as an addition to our home
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Posted by: Margaret17
from Connecticut
Verified Purchase:Yes
I bought this unit a little over a year ago and only use it in the summer months as I live in the northeastern part of the country. It worked great during last summer and also this summer up until last week when the condenser seemed to fail. As it was an expensive unit and only a couple months past warranty, I was pleased with Newair's concern for my satisfaction. As of now, they will be sending me another grade A unit within about a week. Hoping this was just a fluke and that the replacement will have no issues. Their customer service response was great!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your unit NAC14KWH02. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your unit NAC14KWH02. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Really cools down a room fast!
on August 2, 2019
Posted by: Alannah
from Ajax, Ontario
I got this for my daughters bedroom as where it’s located in the house it gets very hot in her room during the summer months! Let me tell you the minute you turn on the AC the room starts to instantly feel cooler! It’s a sleek design and will look good in any room!
It was easy to hook up to the window ( I did it myself )
Overall, very happy with the newair portable air conditioner
It was easy to hook up to the window ( I did it myself )
Overall, very happy with the newair portable air conditioner
Response from NewairBy NewAir, Customer Service, August 9, 2019
Hi, thank you for your awesome review! Thank you for shopping NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Easy installation!!
on July 28, 2019
Posted by: Ena13133
from Canada
I recived my Newair portable AC about a week ago and i was worried it was going to be so hard to instal...boy was i wrong. I did the installation in almost 10 min with 6 year old daughter. I love how well the remote responses as well. I am honestly so impressed by its power and convenience. Would highly recommend this AC for anyone who wants a cool, effortless summer.
Written by a customer while visiting Newair