Customer reviews from Newair
NewAir - 500 Sq. Ft. Portable Air Conditioner, 13,500 BTUs (10,000 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Average customer rating
4.8
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
79
4 Stars
18
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for NewAir - 500 Sq. Ft. Portable Air Conditioner, 13,500 BTUs (10,000 BTU, DOE), Easy Setup Window Venting Kit and Remote Control - White
Customer Rating
5
Finally found a solution to beat the heat!!!
on July 25, 2019
Posted by: Shannan
from Joshua Tree, California
We recently bought a little mid-century modern home in the beautiful California Desert. Our house was built in the 1950s and we love everything about except for the fact that it does not have central air. We have been struggling with the heat this summer and have tried everything including the typical window air conditioners to cool it down. The only real success has been this powerful newair portable air conditioner. It cools and dehumidifies the entire open space of our large dining room and kitchen areas fast. It easily cools up to 500 square feet so it is perfect for large rooms and open living spaces like ours. We love how even in the most humid days like today at 96 degrees & 36 percent humidity it has no problem cooling our house down. I also love how it can easily be rolled around and transferred to any our living spaces and takes under a minute to set it up in the window. Best of all you can't even tell it's there when looking at the window from the outside. It also comes with a handy remote that's easy to use. I'm so happy to of found this and would recommend it to anyone struggling to find a solution to quickly and easily cool down large spaces.
Written by a customer while visiting Newair
Customer Rating
5
Great machine!
on May 19, 2021
Posted by: Karma2
from Woodstock NY
What a difference from those heavy window units! My apartment has high ceilings and this unit does a great job keeping it comfortable!
Response from NewairBy Newair, Customer Service, May 20, 2021
Thank you for the 5-star review and for sharing your thoughts about the NAC14KWH02.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Cools very well.
on April 10, 2021
Posted by: Rodney
from Palm Springs, Ca
I bought this unit a few weeks ago and I am very happy I did.
Response from NewairBy NewAir, Customer Service, April 12, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
10/10 Would Recommend! A MUST Have.
on August 1, 2019
Posted by: Mclark91
from Orlando, FL
As a Florida girl, I generally can take the heat. But something about this Summer became too brutal to bear. With a new work-from-home job, my office became miserable due to a large forward-facing window. I finally couldn't take it anymore and discovered NewAir. Not only did it arrive SUPER quick, but I was surprised at how compact the product was for such a powerful device. This little guy is STRONG!
I was a bit hesitant about the set-up, because I've never assembled anything like it before, but thankfully the NewAir is super user friendly. It includes everything you need right in the box and even has a convenient remote with it.
After using the NewAir in my office for a full week, I feel incredibly confident recommending it to my friends, family, and Internet "friends"! This device served as an all-in-one with the fan, A/C, and de-humidifier (which is non-negotiable in Florida!). I'm able to use the highest speeds during the hottest part of the day, and turn down the settings from the remote when it starts to cool off.
I'm so thankful to have discovered this portable A/C. Finally I am able to focus on my work and family, and I would encourage everyone to pick up one for themselves! 10/10!!
I was a bit hesitant about the set-up, because I've never assembled anything like it before, but thankfully the NewAir is super user friendly. It includes everything you need right in the box and even has a convenient remote with it.
After using the NewAir in my office for a full week, I feel incredibly confident recommending it to my friends, family, and Internet "friends"! This device served as an all-in-one with the fan, A/C, and de-humidifier (which is non-negotiable in Florida!). I'm able to use the highest speeds during the hottest part of the day, and turn down the settings from the remote when it starts to cool off.
I'm so thankful to have discovered this portable A/C. Finally I am able to focus on my work and family, and I would encourage everyone to pick up one for themselves! 10/10!!
Response from NewairBy NewAir, Customer Service, August 8, 2019
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Jana
from New York
Verified Purchase:Yes
The week this arrived at our house, we had our first very warm, humid weekend of the season. My husband had this Newair Portable Air Conditioner set up in about 10 minutes. It was so easy. I think the part that took the longest was actually getting it out of the box because it's kind of awkward. While I read through the directions to make sure I wasn't going to accidentally break something, the user settings are basically self-explanatory. It's very easy to use. It quickly cools the space and it isn't absurdly loud (much quieter than a traditional window unit but not as quiet as the central air in our previous home). *I received this product in exchange for a review on my website, but all opinions are my own.*
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to the NAC14KWH02. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to the NAC14KWH02. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Great product with a good warranty
on June 7, 2021
Posted by: Arthur
from Brooklyn, NY
This unit cooled my home very well, until it ran into some unforeseen issues. However NewAir has a great warranty and am getting a replacement in the works.
Response from NewairBy Newair, Customer Service, June 8, 2021
Thank you for taking the time to leave a review on your NAC14KWH02. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Amazing features
on July 21, 2023
Posted by: Shefali
from LA
Verified Purchase:No
I love this! It's perfect for our garage as it provides the perfect cooling and heating. It's easy to set up, comes with a remote control and doesn't take Up much space
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your to comments in regards to this product NAC14KWH02. We are delighted hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your to comments in regards to this product NAC14KWH02. We are delighted hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Roger
from Denver, CO
Verified Purchase:Yes
A/C cools well. Will put my bedroom down to about 61 at night, which is perfect. It is a loud sucker though. But then I don’t have to worry about street noise... I am somewhat anxious about my first electric bill. It sure makes that wheel turn.
Response from NewairBy NewAir, Customer Service, June 1, 2020
Thank you for the review and for sharing your thoughts about the unit.Thank you for choosing NewAir!
Written by a customer while visiting Newair