Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and AirFry - Stainless Steel
Average customer rating
3.8
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
67
4 Stars
25
3 Stars
10
2 Stars
17
1 Star
17
86%of customers recommend this product.
(
19 out of
22)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and AirFry - Stainless Steel
Posted by: Grandmother of 10
from Williston,SC
Verified Purchase:Yes
I bought this range 3 weeks ago and have used almost every function except broil and remote start. I am over the moon in love with it. I am a grandmother, but there are 5 of us living in my home. We are a multi-generaltional family. And my husband had a stroke a year ago and is disabled. The airfry and convection oven options save me a lot of time. So does the easy clean function. Our grown son made pizza and baked it directly on the oven racks, so sauce dripped onto the bottom of the oven. The Easy Clean function had the oven looking like new again in just a few minutes. I am thrilled with my purchase!
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Definitely not a pro big oven
on March 11, 2024
Posted by: Not2happy
from Downingtown, Pa Home Depot
The oven doesn’t stay at the temp you set it to. I set my oven to 350 and mid bake it drop to 325. Also marking on the knobs have worn off and you can’t read them any more. I tried out the sled clean function and will never do that again! The clock now is half lit. I would not recommend this oven.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 4, 2024
Hey there. We're sorry to learn about the issues you're facing with your LSEL6333F oven. The temperature fluctuations and worn-off markings are certainly concerning.
Please send us a private message via Facebook or X (Twitter) @LGUSSupport so we can assist you further with these issues. We want to ensure your oven is working as it should.
Thank you for sharing your feedback with us. ^Sam
Please send us a private message via Facebook or X (Twitter) @LGUSSupport so we can assist you further with these issues. We want to ensure your oven is working as it should.
Thank you for sharing your feedback with us. ^Sam
Written by a customer while visiting lg.com
Customer Rating
2
Knobs turn easily
on April 18, 2024
Posted by: Kat7158
from Louisville, KY
[This review was collected as part of a promotion.] Everything is perfect, except that it’s a major fire hazard. How has this not been recalled? There will be many fires.
Pros: Performance
Quality
5
Features
1
Value
5
Response from lg.comBy LG, June 10, 2024
Hi there, Thank you for reaching us. I'm shocked and deeply concerned to hear that you've experienced a major fire hazard with your LG product. I can only imagine how frightening and unsettling this must be for you.
First and foremost, I want to assure you that we take your safety extremely seriously. I apologize for any anxiety or worry you've experienced, and I want to assure you that we're taking immediate action to address this issue.
I understand that you're wondering how this hasn't been recalled yet, and I want to assure you that we're working closely with regulatory authorities to rectify the situation as quickly as possible. We're committed to providing a safe and reliable product, and we're taking steps to ensure that this issue is resolved promptly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to assure you that we take your safety extremely seriously. I apologize for any anxiety or worry you've experienced, and I want to assure you that we're taking immediate action to address this issue.
I understand that you're wondering how this hasn't been recalled yet, and I want to assure you that we're working closely with regulatory authorities to rectify the situation as quickly as possible. We're committed to providing a safe and reliable product, and we're taking steps to ensure that this issue is resolved promptly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Posted by: Mark29
from Mountain Top, Pa.
Verified Purchase:Yes
Bought this a few months ago. Be careful of burners turning on if bumped.
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy LG, June 8, 2024
Hi there, Thank you for reaching us. I'm so sorry to hear that you're experiencing an issue with the burners on your new appliance. I can imagine how frustrating it must be to have to be constantly mindful of bumping the burners, which could lead to them turning on unexpectedly.
I want to acknowledge that this is not the level of quality and safety we expect from our products. We take situations like this very seriously and I want to assure you that we're going to do everything we can to help you resolve this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge that this is not the level of quality and safety we expect from our products. We take situations like this very seriously and I want to assure you that we're going to do everything we can to help you resolve this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
2
Fire Hazard
on May 24, 2024
Posted by: Fire Hazard
Bought this in 2022. Worked great until yesterday 5/23/24. The stove turned on by itself and wouldn't turn off. Thank god we were home or else my house would of burned to the ground. So scary! Apparently there are other complaints regarding close calls. Not sure what to do or who to reach out for help.
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 7, 2024
Hello there. Thank you for bringing this to our attention and sharing your experience regarding your LG stove, model #LSEL6333F. Your safety is our top priority, and we take such reports very seriously. We recommend immediately unplugging the stove and refraining from using it until we can assess and resolve the issue. Please send us a private message on social media using @LGUSSupport with your contact information to assist you. We appreciate your understanding and patience as we work to ensure your safety and satisfaction.^Win
Written by a customer while visiting lg.com
Customer Rating
4
I like the blue interior.
on June 9, 2024
Posted by: Anonymous
from Sapphire Valley, North Carolina
Thee burner knobs are so sensitive that if you reach over the oven to get to a cabinet door the burner comes on. Very dangerous.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
4
Features
4
Value
4
Response from lg.comBy Cazz, LG, June 9, 2024
Hi there. We appreciate you bringing this issue with your LG range to our attention. Safety is of utmost importance to us, and we understand the potential risks associated with overly sensitive burner knobs. Your feedback helps us identify areas for improvement in our product design and functionality.
Should you have further concerns, please don't hesitate to contact our specialized social media team @LGUSSupport. -Cazz
Should you have further concerns, please don't hesitate to contact our specialized social media team @LGUSSupport. -Cazz
Written by a customer while visiting lg.com
Customer Rating
1
Continual problems
on August 18, 2024
Posted by: Rickgost
[This review was collected as part of a promotion.] Have had trouble with multiple burners coming on when one burner is activated. Serviced twice, problem still exists. Also, oven is unable to be set to anything other than 350. This problem was fixed once and again appeared. Less than 3 years old.
Response from lg.comBy Chanelle, LG Social, August 22, 2024
Hey there! Thanks for sharing your experience with us. We totally get how critical it is to have your stove in perfect working order, and we want nothing more than for you to enjoy using your LG stove. We want to look into this further for you, so please private message us on social media @LGUSSupport. We're looking forward to working with you to get you the best resolution! ^Chanelle
Written by a customer while visiting lg.com
Customer Rating
1
Dissatisfied
on September 7, 2024
Posted by: Noan
I am very disappointed with this range. There are some safety features lacking. The control dials are easily turned on just by accidentally bumping them. The dial settings are difficult to see and the screen for the features is very difficult to read. Requires a lot of light to be able to use. I regret this purchase.
Response from lg.comBy LG Digital Care Team, September 9, 2024
Hey Noan! Thanks for sharing your feedback regarding your LG range experience with us. At LG, we strive to build quality, durable products that meet our cherished customers' expectations, so your feedback is very appreciated.
Since this LG range doesn't include backlit knobs, we recommend operating this unit with the kitchen light on to ensure the proper settings are being selected.
If you ever need help with your LG range in the future, you can find us on social media @LGUSSupport. Please include your contact info and model number when messaging us, and we'll be happy to help! *Joseph
Since this LG range doesn't include backlit knobs, we recommend operating this unit with the kitchen light on to ensure the proper settings are being selected.
If you ever need help with your LG range in the future, you can find us on social media @LGUSSupport. Please include your contact info and model number when messaging us, and we'll be happy to help! *Joseph
Written by a customer while visiting lg.com