Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and AirFry - Stainless Steel
Average customer rating
3.8
(136 Reviews)
86%of customers recommend this product.
(
19 out of
22)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and AirFry - Stainless Steel
Posted by: jslena123
from Cottonwood, Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Knobs on front of range were easily moved without intention - fire hazard, as stove was unintentionally turned up by slight pressure causing 5 fires in 4 months.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 22, 2024
Greetings, First and foremost, we would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. We will share this review with the appropriate department for consideration going forward. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
A WASTE OF MONEY, and TIME.
on December 12, 2023
Posted by: rqm820
If you have half an hour of your time, to waste waiting for your oven to heat up to proper temperature this oven is for you. And, if you want to waste your time and money on ingredients for baking, this oven will never fail in that department. To start the baking feature: select "bake" on the oven knob, select your temperature, hit start, the buzzer will go off at the set temperature when that number is reached; but the analog temperature thermometer (which you need to buy on your own) placed inside the oven indicates at least 25 to 50 degrees under that indicated temperature. Even checking on a baking item in the oven by opening the door, the temperature will drop by 25 degrees. This electric oven is not efficient, properly calibrated, or safe to use. I have had a repair man adjust the oven temperature to an increase of 35 degrees. Even after that adjustment, I am still checking, waiting, wondering if the bake good is baked on the inside, which it is not. This electric oven in a complete waste of money. A poorly designed appliance.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Team, December 18, 2023
First and foremost, we would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Minimax
from Kansas City area
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love how the burner sizes are adjustable and there is a burner in the back row just for warming. The ThinQ app tells me when the oven wants to be cleaned among other things. It is so functional, well made and modern. I love how it looks with my new kitchen reno and my other LG appliances.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Time to cook
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wanted an air frier and self cleaning oven. Got it. The color inside the oven makes everything so much brighter and easy to see. Only had it a short time. So still getting used to it.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Xgarcia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this stove a year ago, and the two front burner are already not working properly. I can’t control the heat, when I turn it on it automatically goes too high making my food burn. Very disappointing because I paid a lot of money and is expected to be a good quality.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 20, 2023
Hey there! This isn't what we like to hear; check out these troubleshooting steps: http://spr.ly/6421uNTWB. Let us know how it goes by private messaging us on social media @LGUSSupport. We're always here to help! ^Gaby
Written by a customer while visiting lg.com
Customer Rating
2
Beware of turning this stove on by mistake
on January 2, 2024
Posted by: Gary in NS
from Halifax Nova Scotia Canada
This stove should be taken off of 5he market and recalled. The range works well BUT the control knobs are on the front and are very very easy to turn on by mistake. We almost lost our home because one burner was accidentally brushed up against and turned on while a pot of food was on it. 3 weeks later and we are still trying to rid the house of the smell of smoke. I love LG products this electric range has a poor design by the placement of the control knobs. Please recall it before something serious happens because it got turned on accidentally.
Pros: ease of use
Quality
2
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, January 10, 2024
Hello! LG is committed to delivering excellent products to our customers. We deeply apologize for the negative experience you had and appreciate you bringing it to our attention. Your feedback is extremely important to us as it helps us improve our products and ensure that such incidents are not repeated in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Chrissy K
from Florida
Verified Purchase:Yes
Works but has two design flaws. Seal around glass top is coming apart in pieces and the knobs come on when bumperd the right way. Safety issue for me.
Pros: Performance
Quality
3
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 10, 2024
Greetings! At LG, our priority is to ensure that our products are safe. Your feedback is valuable to us as it enables us to identify areas where we can implement necessary improvements. If you require any assistance, please feel free to contact us privately on social media @LGUSSupport. Kindly include your phone number, as well as the model and serial numbers of your range in the message. We sincerely appreciate your attention to this matter! ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY
on March 11, 2025
Posted by: Bgre
from Vancouver,WA
These knobs turn too easily. Bumped while getting something out of the cupboard and next thing I know fire on my stove. The oven didn’t come with grates when unboxing, nor did it come with an anti tip bracket. Solution for safety recall was a warning sticker. While cooking my shirt and stomach press the controls and makes all kind of noises. Even put it in sabbath mode accidentally. Needs to be taken off the market
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, March 12, 2025
Hey there. Thank you for sharing your honest review—we truly appreciate your feedback. We're committed to continuously improving our products, and as part of the LG Range safety recall, we're working to make things better moving forward. In the meantime, we've provided warning labels to help raise awareness and ensure user safety. We're glad you received one, and also want to remind you about the Control Lock feature, which can help prevent the knobs from turning too easily. Simply press and hold the "Lock" or "Control Lock" button for 3 seconds until you hear a chime and see a corresponding indicator light illuminate or turn off. If you have any further questions, feel free to reach out to us @LGUSSupport on social media. We're always here for you. ^David
Written by a customer while visiting lg.com